M9 Solutions

ServiceNow

• Sustain and enhance ServiceNow environments to ensure optimal performance and reliability.
• Continuously synchronize, secure, and optimize foundation data, including user, organizational, and Customer Service Management (CSM) data.
• Manage compliant data archiving processes to maintain data integrity and compliance.
• Plan and execute controlled data migrations and platform upgrades across development, QA, training, and production environments.
• Collaborate with cross-functional teams to align with the Software Development Life Cycle (SDLC) and release management standards.

ServiceNow Developer

Architect

• Administer and manage MuleSoft Anypoint Platform environments (Azure).
• Design, develop, and configure APIs and integration flows to support Medicaid system requirements.
• Document API requirements, specifications, and integration patterns for internal and external stakeholders.
• Implement security, access controls, and compliance measures for all APIs (OAuth, JWT, HIPAA, etc.).
• Maintain version control, deployment pipelines, and CI/CD processes for MuleSoft assets.
• Participate in stakeholder meetings and technical reviews to gather requirements and present solutions.

Mulesoft Architect

Analyst

• Deliver desk-side and small group training to analysts and operators on client-based data and analytic tools.
• Facilitate structured in-person or virtual training sessions, incorporating scenario-based exercises.
• Work alongside end users to observe and document real-world workflows, then convert those insights into practical platform usage patterns, dashboards, and applications.
• Proactively build relationships with users, identify gaps in current use cases, and propose new ways to leverage the platform for operations and intelligence.
• Build initial dashboards, searches, and analytic products, and coach users on how to construct their own questions, objects, and workflows in the platform.
• Provide virtual or onsite implementation support, triage user requests during rollouts, and collaborate with engineering teams to resolve configuration and platform issues.
• Capture and communicate detailed user feedback, pain points, and enhancement ideas to product and engineering stakeholders.
• Consistently brief stakeholders on user adoption, emerging use cases, and opportunities to expand the impact of the platform.

Platform Implementation Analyst

Platform Engineer

• Configure and maintain reliable data feeds from source systems into a data platform.
• Set up and manage data connections, pipelines, and synchronization between source systems and data assets.
• Design and implement data transformations and derived datasets using the platform’s code based and code less tooling (including Spark-based transforms and Contour).
• Model operational data, including defining objects, relationships, and actions that reflect real-world entities and workflows.
• Build and configure applications (e.g., Workshop, Slate, Object Explorer, and other Ontology-backed apps) to answer concrete operational questions.
• Leverage AI-powered capabilities to automate workflows, surface insights, and support user decision-making.
• Monitor build pipelines and Ontology-backed applications, investigate failures or degraded performance, and drive fixes across the stack.
• Work iteratively with subject matter experts to prototype, test, and refine data-driven applications and workflows.
• Collaborate with central platform/product teams to troubleshoot complex issues, understand platform behavior, and contribute field feedback into product evolution.

Field Data Platform Engineer

Network Engineer

• Design and implement computer and information networks (LAN, WAN, intranets, extranets).
• Perform network modeling, analysis, and planning.
• May design security measures and recommend hardware/software.

ServiceNow Developer

Mulesoft Architect

Platform Implementation Analyst

Field Data Platform Engineer

Computer Network Architect