Patient Enrollment Manager
M3 USA
full-time
Posted on:
Location Type: Remote
Location: North Carolina • United States
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About the role
- Provide leadership and direct supervision to a distributed team of Patient Enrollment Coordinators across multiple research sites.
- Drive recruitment and enrollment performance by establishing clear expectations, accountability standards, and measurable outcomes.
- Partner closely with Marketing and Clinical Operations to align recruitment strategy with real-time site capacity and study timelines.
- Interpret and operationalize clinical study protocols, including inclusion/exclusion criteria and visit schedules, into effective screening workflows.
- Develop, maintain, and ensure compliance of patient screeners, qualification scripts, and enrollment processes.
- Monitor individual and team performance through KPIs, dashboards, and reporting to support data-driven decision-making.
- Identify operational bottlenecks, conversion challenges, and workflow gaps, implementing corrective action plans to improve efficiency.
- Provide regular enrollment forecasts, performance updates, and strategic insights to senior leadership while staying current on best practices in patient recruitment and retention.
Requirements
- 5-7+ years of experience in clinical research, including at least 3 years in a management role
- Experience working with CTMS platforms
- Clinical Conductor/Realtime, Dialpad recruitment tracking systems, and performance dashboards
- Demonstrated success driving patient recruitment and enrollment performance across multiple studies or sites
- Strong understanding of clinical trial processes and inclusion/exclusion interpretation
- Excellent leadership, coaching, and performance management skills
- Strong analytical skills with the ability to translate data into actional operational improvements
- Clear and effective communication across cross-functional teams
- Ability to operate effectively in a fast-paced, metrics-driven environment requiring collaboration across multiple departments and studies.
- Proven ability to establish and manage KPIs tied to conversion rates, show rates, and enrollment outcomes
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
clinical researchpatient recruitmentenrollment performanceclinical trial processesinclusion/exclusion criteriaKPI managementdata analysisworkflow optimizationperformance managementscreening workflows
Soft Skills
leadershipcoachingcommunicationanalytical skillscollaborationaccountabilitystrategic insightsproblem-solvingdata-driven decision-makingperformance monitoring