M3 USA

Expert Network Project Manager

M3 USA

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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About the role

  • Manage international market research projects through entire project lifecycle, ensuring client satisfaction and project financial goals are at core of decision making, keeping ownership of all aspects of the project, including: Project specifications review, project set up, resource planning, fieldwork and timelines planning
  • Custom recruitment of hard to find niche targets
  • Coordination of project kick-off meetings to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities
  • Programming, translations, overlays and testing, ensuring quality standards and timelines are met
  • Project launch execution and analysis, with detailed feedback to clients with a solution approach
  • Fieldwork management, delivering timely and high quality client updates, proactively managing and monitoring project recruitment to ensure smooth and timely delivery via maximisation of internal sample, custom recruitment and partner onboarding, controlling project budget and achieving project financial goals
  • Ensure market research participants have a positive project experience by following sampling practices, and ensuring incentive approvals and project queries are handled in timely manner
  • Provide to client the agreed deliverables within expected timelines and quality
  • Meet billing deadlines and goals, ensuring high adherence to internal processes
  • Comply with M3’s operating procedures, and ensure all practices and systems follow the ISO Accreditation and M3 policies
  • Manage and leverage relationships with vendors to facilitate accurate and timely deliverables, communications, and issue resolution.
  • Partner with Sales and Client Service teams to address issues and/or make recommendations to improve performance on market research studies.
  • Support the execution client service improvement plans on allocated accounts, ensuring collaboration with sales and other members of the team, and providing a consistent and solution-oriented approach across each touch point of the client journey.

Requirements

  • Bachelor’s Degree or equivalent work experience
  • Must have 2 years’ experience in market research project management, preferably in healthcare
  • Be a self-motivated individual with exceptional time management, organizational skills and attention to detail.
  • Have exceptional written and verbal communication skills.
  • Have strong Microsoft Office skills including Excel, Outlook, and Word.
  • Have well-developed analytical and problem-solving skills.
  • Have the ability to work autonomously and in a team environment to successfully meet departmental objectives.
  • Have the ability to manage multiple online research projects accurately and on-time in a fast-paced environment where moving deadlines and other changes often occur in real time.
Benefits
  • Flexible working arrangements
  • Professional development
  • Wellness programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
market research project managementproject specifications reviewresource planningfieldwork managementdata analysisquality assurancebudget controlsampling practicesproblem-solvinganalytical skills
Soft Skills
time managementorganizational skillsattention to detailwritten communicationverbal communicationself-motivationteam collaborationclient service orientationsolution-oriented approachrelationship management
Certifications
Bachelor’s DegreeISO Accreditation