M3 USA

Account Manager

M3 USA

full-time

Posted on:

Location Type: Remote

Location: Pennsylvania • Washington • United States

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Job Level

Junior

About the role

  • Owns in bidding process for projects including full understanding of project costs and feasibility.
  • Support maintenance of existing business by managing contracts and up-sell/cross-sell opportunities
  • Actively network within existing client contacts for any new business/prospects
  • Organizing client and internal kick off calls, developing insightful proposals and delivering strategic sales communications
  • Consulting with clients on sample design and business issues - recognizes the need to adapt a product or research approach to meet the client need and works with appropriate internal resources to develop and design the appropriate solution.
  • Provide superior customer service by working with Project Managers and Research Managers to execute project specifications and deliver quality results to clients; Ensures that all internal team members understand the research design and anticipated outcomes
  • Diplomatically responds to difficult or unusual client issues and can professionally influence the appropriate internal resources to necessary outcome and/or knows when to elevate issues for resolution.
  • Managing bid requests, and ensuring proper and timely delivery; has full understanding of project costs and feasibility
  • Collaborates with partners and vendors to ensure seamless project execution
  • Act as the liaison between Sales and Project Managers on all projects
  • Light travel with sales VP to support onsite client visits as well as earn and develop business by presenting capabilities

Requirements

  • Bachelor's degree to equivalent work experience required
  • 1-2 years of professional market research experience
  • Experience in healthcare market research is a plus
  • Exceptional ability to multi-task and prioritize requests
  • Strong relationship building and customer service skills
  • Must have excellent verbal and written communication skills
  • Solid time management skills
  • Be able to problem solve and seek answers and resolutions to daily issues
  • Strong self-discipline and organizational habits
  • Excellent presentation skills
Benefits
  • Health and Dental
  • Life, Accident and Disability Insurance
  • Prescription Plan
  • Flexible Spending Account
  • 401k Plan and Match
  • Paid Holidays and Vacation
  • Sick Days and Personal Day
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
market researchproject managementproposal developmentsample designcustomer service
Soft Skills
relationship buildingcommunicationtime managementproblem solvingorganizational skillspresentation skillsmulti-taskingself-discipline
Certifications
Bachelor's degree