M3 USA

Account Manager – US Shift

M3 USA

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Owning bidding process for projects including full understanding of project costs and feasibility
  • Achieving targets for revenue, profitability and sale growth by developing strong relationships with your assigned clients and seeking out new sales opportunities
  • Supporting the maintenance of existing business by managing contracts and up-sell/cross-sell opportunities
  • Actively networking within existing client contacts for any new business/prospects
  • Organising client and internal kick off calls, developing insightful proposals and delivering strategic sales communications
  • Consulting with clients on sample design and business issues - recognizes the need to adapt a product or research approach to meet the client need and works with appropriate internal resources to develop and design the appropriate solution.
  • Providing superior customer service by working with Project Managers and Research Managers to execute project specifications and deliver quality results to clients; Ensures that all internal team members understand the research design and anticipated outcomes
  • Diplomatically responding to difficult or unusual client issues and can professionally influence the appropriate internal resources to necessary outcome and/or knows when to elevate issues for resolution.
  • Managing bid requests, and ensuring proper and timely delivery; has full understanding of project costs and feasibility
  • Following up on bids, keeping a record of the outcome and if needed discuss change of strategy with your direct manager
  • Collaborating with partners and vendors to ensure seamless project execution
  • Acting as the liaison between Sales and Project Managers on all projects

Requirements

  • Bachelors degree to equivalent work experience required
  • 1-2 years of professional market research experience
  • Experience in healthcare market research is a plus
  • Exceptional ability to multi-task and prioritize requests
  • Strong relationship building and customer service skills
  • Must have excellent verbal and written communication skills
  • Solid time management skills
  • Be able to problem solve and seek answers and resolutions to daily issues
  • Strong self-discipline and organizational habits
  • Excellent presentation skills
Benefits
  • Willing to work in night shifts (US Shift)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
market researchproject managementproposal developmentsales strategycustomer servicesample designcontract managementbid managementdata analysisstrategic communication
Soft skills
relationship buildingmulti-taskingprioritizationverbal communicationwritten communicationtime managementproblem solvingself-disciplineorganizational skillspresentation skills
Certifications
Bachelor's degree