M&T Bank

Mortgage Document Review Specialist – Loss Mitigation Operations

M&T Bank

full-time

Posted on:

Location Type: Hybrid

Location: Getzville • New York • United States

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Salary

💰 $19 - $31 per hour

About the role

  • Own the document intake: Receive and compile loss-mitigation packages from customers and internal partners; validate completeness and accuracy.
  • Apply investor requirements: Interpret investor "waterfalls" and verify all required items are present.
  • Verify income & financials: Identify and confirm proof of income across financial documents and ensure data integrity.
  • Close gaps quickly: Request missing or additional documentation to keep files moving; document all actions clearly.
  • Coordinate internally: Communicate with the Mortgage Assistance Call Center and Underwriting to prepare files for decision.
  • Manage compliance communications: Generate and send required status and regulatory/compliance letters at the right stages.
  • Uphold controls & standards: Adhere to Company and regulatory policies, operational risk controls, and internal control standards; support timely remediation of audit/regulatory findings.

Requirements

  • A combined 2 years of higher education and/or work experience.
  • Strong attention to detail.
  • Organization and time management in a high-volume environment.
  • Clear written communication and follow-up skills.
  • Proficiency with general personal computing, including word processing and spreadsheets (e.g., Word/Excel).
  • Experience in mortgage servicing, loss mitigation, or collections (helpful but not required).
Benefits
  • Health insurance
  • 401(k) matching
  • Paid time off
  • Flexible work hours
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
document intakeloss mitigationdata integrityfinancial verificationcompliance managementregulatory communicationaudit remediation
Soft Skills
attention to detailorganizationtime managementclear written communicationfollow-up skills