M&T Bank

Documentation Specialist – Mortgage Loan Assistance, Loss Mitigation Operations

M&T Bank

full-time

Posted on:

Location Type: Hybrid

Location: Getzville • New York • United States

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Salary

💰 $19 - $31 per hour

About the role

  • Receive and compile loss-mitigation packages from customers and internal partners; validate completeness and accuracy
  • Interpret investor "waterfalls" and verify all required items are present (e.g., hardship letter, bank statements, pay stubs, alimony agreements, evidence of Social Security/pension income, and other investor-specific documents such as FHA requirements)
  • Identify and confirm proof of income across financial documents and ensure data integrity
  • Request missing or additional documentation to keep files moving; document all actions clearly
  • Communicate with the Mortgage Assistance Call Center and Underwriting to prepare files for decision
  • Generate and send required status and regulatory/compliance letters at the right stages
  • Adhere to Company and regulatory policies, operational risk controls, and internal control standards; support timely remediation of audit/regulatory findings

Requirements

  • A combined 2 years of higher education and/or work experience
  • Strong attention to detail, organization, and time management in a high-volume environment
  • Ability to multitask, prioritize, and work self-directed with accountability
  • Clear written communication and follow-up skills
  • Proficiency with general personal computing, including word processing and spreadsheets (e.g., Word/Excel)
  • Experience in mortgage servicing, loss mitigation, or collections (helpful but not required)
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Forty hours of paid volunteer time
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data integritydocumentationloss mitigationmortgage servicingcollections
Soft Skills
attention to detailorganizationtime managementmultitaskingprioritizationself-directedaccountabilitywritten communicationfollow-up