Loss Mitigation Intake Manager – Mortgage Loan Assistance
M&T Bank
full-time
Posted on:
Location Type: Hybrid
Location: Getzville • New York • United States
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Salary
💰 $62,200 - $103,600 per year
About the role
- Oversee the day‑to‑day workflow of the Intake team, ensuring all customer-submitted documents for mortgage assistance are reviewed, validated, and appropriately prepared for underwriting.
- Gather required documents – including specialized investor-required items such as FHA documentation – and send required compliance and status communications.
- Package and deliver complete files to the underwriting team, serving as the first and essential step in the Loss Mitigation lifecycle.
- Evaluate and refine processes, procedures, and internal controls to improve efficiency, reduce risk, and maintain strong regulatory adherence.
- Work closely with internal partners such as the mortgage assistance call center, underwriting, and other support teams.
- Manage staffing, coaching, development, performance evaluations, and performance management for a team of front-line specialists.
- Compile operational data, monitor service levels, and support departmental decision‑making.
- Maintain adherence to company policies, regulatory standards, internal controls, and audit requirements.
- Serve as a key contributor during loan portfolio onboarding, ensuring new loans transition smoothly into operational workflows.
Requirements
- A combined minimum of 6 years of higher education and related experience, ideally in financial services, customer operations, or a similar environment
- 1+ years of leadership or supervisory experience overseeing front-line employees
- Strong communication, organization, and problem‑solving skills
- Ability to work independently while managing a workflow of moderate complexity and risk
- Mortgage servicing or default mortgage experience (strongly preferred, but not required)
- Loss mitigation experience
- 2-3 years of leadership experience managing operations or customer‑facing teams
- Proficiency with Microsoft Office (Excel, Word, PowerPoint)
- Familiarity with mortgage servicing systems, documentation requirements, and investor guidelines.
Benefits
- M&T Bank offers competitive benefits ranging from medical and retirement to forty hours of paid volunteer time each year.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
mortgage servicingloss mitigationdocument validationprocess improvementregulatory complianceperformance managementoperational data analysisworkflow managementrisk managementinvestor guidelines
Soft Skills
communicationorganizationproblem-solvingleadershipcoachingindependenceteam managementperformance evaluationcollaborationdecision-making