Banking Services Operations Associate IV – Commercial Lending Quality Control
M&T Bank
full-time
Posted on:
Location Type: Hybrid
Location: Buffalo • New York • United States
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Salary
💰 $21 - $34 per hour
About the role
- Completes all core operational activities within Commercial Lending Quality Control, while ensuring adherence to Department procedures, Corporate policies, Compliance, Audit and legal requirements
- Complete advanced level review, analysis, and interpretation of legal Bank documentation over all disciplines
- Respond to or initiate standard and non-standardized requests to internal business partners
- Respond to or resolve mid-level escalations and special requests across all disciplines
- Research and provide follow-up to escalated issues
- Assist with cross-training of basic and mid-level core disciplines
- Provide low level shadowing and coaching to entry level team associates under guidance and supervision of management
- Complete cross-training in all disciplines/functions of team and serve as backup for multiple team functions as required
- Utilize and challenge mid to high level internal procedures across the Department
- Modify Departmental procedures as needed
- Utilize multiple Bank systems and applications
- Serve as back-up to Group Leader under management supervision
- Run and create business reports
- Interact with internal business partners and management
- Assist with management providing support for Department audits as requested
- Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite
- Identify risk-related issues needing escalation to management
- Promote an environment that supports belonging and reflects the M&T Bank brand
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
- Complete other related duties as assigned
Requirements
- Associate’s degree and a minimum of 1 year’ related work experience, or in lieu of a degree, a minimum of 3 years’ higher education and/or work experience, including a minimum of 1 years’ related work experience
- Bachelor’s degree (preferred)
- Minimum of 2 years’ experience within quality assurance or quality control
- Minimum of 2 years’ experience reviewing legal or loan documentation
Benefits
- Health insurance
- Retirement plans
- Paid volunteer time (40 hours annually)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
quality controllegal documentation reviewbusiness report creationrisk identificationaudit supportcross-trainingproblem resolutionprocess modificationdata analysisdocumentation interpretation
Soft skills
communicationcoachingteam collaborationproblem-solvingadaptabilityinterpersonal skillsleadershiporganizational skillsattention to detailcustomer service