Müller's Solutions

ServiceNow Functional Consultant

Müller's Solutions

full-time

Posted on:

Location Type: Hybrid

Location: Cairo • Egypt

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Tech Stack

ITSMServiceNow

About the role

  • Collaborate with clients to gather and document business requirements and process workflows.
  • Configure and customize ServiceNow applications based on client needs, focusing on modules such as Incident, Problem, Change, and Service Catalog.
  • Conduct workshops and process mapping sessions to establish best practices within ServiceNow.
  • Participate in user acceptance testing (UAT) and assist in the go-live support process.
  • Provide ongoing support and training for users to enhance their understanding and utilization of the ServiceNow platform.
  • Work closely with technical teams to ensure seamless integration between ServiceNow and other enterprise applications.
  • Stay updated on the latest ServiceNow features and industry trends to continuously provide value to clients.

Requirements

  • **Requirements:**
  • Bachelor's degree in Business, Information Technology, or a related field.
  • A minimum of 3 years of experience as a ServiceNow consultant or in a similar functional role.
  • Proven knowledge of ServiceNow modules including ITSM, ITOM, and ITBM.
  • Strong understanding of ITIL concepts and practices in relation to service management.
  • Excellent analytical skills to assess client needs and align them with ServiceNow best practices.
  • Strong communication and interpersonal skills to effectively engage with clients and team members.
  • Ability to effectively manage multiple tasks and adapt to changing project requirements.
  • Relevant ServiceNow certifications are a plus.
Benefits
  • Why Join Us:
  • Opportunity to work with a talented and passionate team.
  • Competitive salary and benefits package.
  • Exciting projects and innovative work environment.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ServiceNowITSMITOMITBMbusiness requirements gatheringprocess workflowsuser acceptance testingprocess mappingconfigurationcustomization
Soft Skills
analytical skillscommunication skillsinterpersonal skillsproject managementadaptabilitycollaboration
Certifications
ServiceNow certifications