Müller's Solutions

Operations

• Create, configure, and manage Control-M jobs, folders, and workflows.
• Set up job parameters, conditions, and dependencies.
• Schedule jobs using calendars, time windows, and cyclic rules.
• Configure notifications, alerts, and job priority rules.
• Monitor job execution using Control-M Enterprise Manager (EM).
• Troubleshoot job failures and ensure timely reruns and SLA adherence.
• Validate job flows and logic with business stakeholders.
• Coordinate Linux-based command jobs, checking logs, exit codes, and permissions.
• Prepare documentation including runbooks, job inventories, and dependency maps.
• Support UAT cycles and ensure smooth operational handover. new capabilities for process improvement.

Control-M Operations Engineer – Part Time

Support Engineer

• Provide efficient first-level technical assistance to clients using BMC Helix, addressing and resolving inquiries promptly.
• Troubleshoot issues related to BMC Helix, including installation, configuration, and operational challenges.
• Guide clients through the implementation process, ensuring effective usage of the BMC Helix platform.
• Document technical problems and solutions systematically to build a robust knowledge base for future reference.
• Collaborate with product teams to communicate customer feedback and assist in routine software updates.
• Participate in training sessions and webinars to educate users on best practices within the BMC Helix environment.
• Contribute to process improvement initiatives that enhance customer support experiences.

Technical Support Analyst

Software Engineer

• Develop, configure, and maintain applications on the BMC Helix platform.
• Collaborate with business analysts to gather and translate requirements into functional solutions.
• Customize Helix functionalities to improve performance and user engagement.
• Conduct testing and debugging to ensure high-quality deliverables.
• Participate in code reviews and contribute to best practice discussions within the team.
• Document development processes and application designs for future reference.
• Keep up-to-date with the latest updates in BMC Helix and relevant technologies.

BMC Helix Developer

Administration

• **Key Responsibilities:**
• - Administer BMC Helix applications, including workflows, dashboards, and reports, ensuring optimal performance and reliability.
• - Monitor system health and performance, proactively identifying and resolving issues to minimize downtime.
• - Provide technical support and training to end-users, facilitating the effective use of the platform.
• - Manage system upgrades, patches, and configuration changes in collaboration with cross-functional teams.
• - Document system configurations, maintenance procedures, and best practices for future reference.
• - Analyze system functionalities and stakeholder needs to recommend enhancements and improvements.
• - Stay up-to-date on BMC Helix developments and contribute to the continuous improvement of our IT service management solutions.

BMC Helix Administrator

Consultant

• Engage with clients to gather and analyze business requirements related to BMC Helix solutions.
• Implement and configure BMC Helix applications according to client specifications.
• Provide technical support and troubleshooting for BMC Helix solutions.
• Train end-users and offer continuous support to ensure client satisfaction.
• Document processes, configurations, and any modifications to the Helix platform.
• Stay informed about updates and best practices related to BMC Helix.

BMC Helix Consultant

• Müller's Solutions is seeking a skilled Helix Developer to join our progressive development team. In this role, you will be responsible for creating, configuring, and customizing Helix environments to meet specific business needs. As a Helix Developer, you will work closely with stakeholders to understand requirements and develop efficient solutions leveraging the Helix platform.
• **Key Responsibilities:**
• - Design, develop, and maintain applications on the Helix platform.
• - Implement and customize Helix features, ensuring alignment with business requirements.
• - Collaborate with cross-functional teams to gather and analyze project requirements.
• - Write clean, maintainable code, adhering to best practices and coding standards.
• - Troubleshoot and debug existing applications to optimize performance and functionality.
• - Participate in code reviews and provide constructive feedback to team members.
• - Stay updated with the latest Helix developments and industry trends.

Analyst

• Analyze current processes and workflows within the Helix ITSM platform to identify areas for improvement and optimization.
• Design and implement efficient workflows to streamline IT service management processes, enhancing overall productivity.
• Collaborate with stakeholders to gather requirements and ensure solutions align with organizational needs.
• Conduct training sessions and develop documentation to support users in leveraging workflow tools effectively.
• Monitor and evaluate the performance of implemented workflows, making adjustments and improvements as necessary.
• Stay up to date with the latest industry trends, technologies, and best practices related to ITSM.

ITSM Analyst – Workflow Engineer

• Provide first-level technical support for Helix users, addressing inquiries and resolving issues in a timely manner.
• Troubleshoot and diagnose problems related to Helix Core, including configuration, integration, and performance issues.
• Assist in the onboarding and training of clients on Helix functionalities and best practices.
• Document technical issues and solutions in detail to create a knowledge base for internal and customer use.
• Collaborate with development and DevOps teams to understand client needs and implement effective solutions.
• Stay current on Helix product updates and enhancements, effectively communicating changes to clients.
• Participate in continuous improvement initiatives to refine support processes and tools.

Solutions Engineer

• Collaborate with clients to gather and analyze requirements for Helix-based solutions.
• Design, implement, and customize Helix solutions tailored to meet specific business needs.
• Develop and maintain architectural documentation and best practices for Helix implementations.
• Provide leadership and guidance to project teams throughout the software development lifecycle.
• Conduct system testing and quality assurance to ensure solution effectiveness and reliability.
• Stay updated on Helix platform enhancements and industry trends to ensure the best solutions for clients.
• Facilitate training and workshops for clients to maximize the benefits of their Helix solutions.

BMC Helix Consultant – Solution Architect

• As a Helix Administrator at Müller’s Solutions, you will oversee the management and optimization of our Helix environments, ensuring that the development and production systems function seamlessly. This role requires a strong understanding of the Helix platform, managing code repositories, builds, and deployments efficiently. You will work closely with development teams to implement best practices in version control and CI/CD processes, while also providing support to ensure that our systems remain reliable and performant.
• **Key Responsibilities:**
• - Administer and maintain Helix Core server environments, managing users, repositories, and permissions.
• - Implement and optimize workflows for code branching, merging, and release management within Helix.
• - Monitor system performance and conduct health checks to ensure high availability and responsiveness.
• - Collaborate with development teams on best practices for version control and code integration.
• - Troubleshoot and resolve technical issues related to Helix, providing timely support to end-users.
• - Perform regular backups and disaster recovery planning for Helix repositories.
• - Document processes, configurations, and system changes in line with company policies.
• - Stay updated on Helix platform advancements and provide recommendations for enhancements.

• **Key Responsibilities:
• - Analyze client requirements related to SAP FICO, specifically in Costing and Treasury, and develop tailored solutions.
• - Configure and implement SAP FICO functionality in the public cloud environment.
• - Collaborate with cross-functional teams to integrate costing and treasury processes with other SAP modules.
• - Conduct workshops and training sessions to enhance clients' understanding of SAP FICO capabilities.
• - Support data migration and perform system testing to ensure successful project execution.
• - Provide ongoing support post-implementation, addressing any issues and optimizing system performance.
• - Stay abreast of the latest updates in SAP FICO and related cloud technologies.

SAP FICO Consultant – Costing, Treasury

• Analyze client requirements and design comprehensive solutions using SAP RE-FX.
• Implement, configure, and optimize RE-FX functionalities including contract management, billing, and reporting.
• Collaborate with cross-functional teams to ensure smooth integration of RE-FX with other SAP modules and systems.
• Conduct workshops and training sessions to educate clients on RE-FX processes and practices.
• Develop and execute test plans to validate the configurations and customizations made in RE-FX.
• Provide ongoing maintenance and support for existing RE-FX implementations.
• Stay informed about the latest developments in SAP RE-FX and real estate management best practices.

SAP RE-FX Consultant – Flexible Real Estate Management

• Design, develop, and implement integration processes and workflows using Boomi AtomSphere.
• Analyze client requirements and provide effective integration strategies to meet business needs.
• Collaborate with cross-functional teams to ensure successful integration of applications and systems.
• Monitor and troubleshoot integration processes to ensure optimal performance and reliability.
• Provide support and guidance to clients throughout the integration lifecycle.
• Stay updated with new features and functionalities of the Boomi platform and share best practices with the team.
• Conduct training sessions and workshops for clients and internal team members on Boomi integration capabilities.

Boomi Integration Consultant

• Collaborate with clients to understand their time tracking needs and objectives.
• Configure SAP SuccessFactors Time Tracking solutions to meet business requirements.
• Conduct workshops and training sessions for end-users to ensure effective system utilization.
• Assist in system testing, validation, and implementation of time tracking functionalities.
• Provide ongoing support and troubleshooting for time tracking-related issues.
• Stay updated on the latest SAP SuccessFactors features and best practices to provide informed recommendations.

Control-M Operations Engineer – Part Time

Technical Support Analyst

BMC Helix Developer

BMC Helix Administrator

BMC Helix Consultant

BMC Helix Developer

ITSM Analyst – Workflow Engineer

Technical Support Analyst

BMC Helix Consultant – Solution Architect

BMC Helix Administrator

SAP FICO Consultant – Costing, Treasury

SAP RE-FX Consultant – Flexible Real Estate Management

Boomi Integration Consultant

SAP SuccessFactors Time Tracking Consultant