M&G plc

Assistant AVP, Enterprise Security – Access Management

M&G plc

full-time

Posted on:

Location Type: Office

Location: Pune • India

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Job Level

Lead

Tech Stack

AzureServiceNow

About the role

  • Oversee and manage a team of 5, with a shift rota ensuring Access Management services are provided on a 12 x 5 basis aligned to UK time zone.
  • Manage work queues in ServiceNow, ensuring SLA’s are met, all work is managed according to ticket adherence standards and customer service is professional and to a high standard.
  • Deliver weekly, monthly, and quarterly metrics and management information (MI).
  • Understand how to fulfil information requests related to Access Management.
  • Monitor and investigate access alerts and anomalies.
  • Drive Continual Service Improvement (CSI) and process automation initiatives.
  • Provide subject matter expertise (SME) advice and guidance for projects.
  • Support post-incident reviews and root cause analysis.
  • Participate in service reviews and governance meetings.

Requirements

  • 10-15 years experience in identity and access management processes and technology.
  • Strong understanding of Identity and Access Management (IDAM) principles.
  • Expertise in Active Directory (AD) and Azure Active Directory (AAD) administration.
  • Familiarity with MFA technologies and access control mechanisms.
  • Incident and request management experience within ITIL framework.
  • Ability to produce accurate reports and audit artefacts.
  • Graduate in any discipline.
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
identity and access managementActive DirectoryAzure Active DirectoryMFA technologiesincident managementrequest managementITIL frameworkreportingaudit artefactsprocess automation
Soft Skills
team managementcustomer servicecommunicationsubject matter expertiseanalytical skillsproblem-solvingorganizational skillsgovernanceservice improvementcollaboration