Manager – SalesForce Application Support
M&G plc
full-time
Posted on:
Location Type: Office
Location: Pune • India
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About the role
- Provide 24x7 support for business critical applications
- Own the issue end to end and take it towards closure
- Provide MI specific to each regional service review (UK, Europe, APAC, Americas)
Requirements
- Accountable for owning support related activities for SalesForce Application
- Experience in driving Service Improvement within the SalesForce area
- Experience in working with various Platform leads and engineering team
- Knowledge of alerting and monitoring practices
- Responsible for maintaining logs, issue tracking, and documenting resolutions
- Willing to be part of a broader Application Support team
Benefits
- Diverse workforce and inclusive culture
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SalesForceissue trackingmonitoring practicesservice improvementapplication support
Soft Skills
accountabilitycommunicationcollaboration