Lytx, Inc.

Customer Success Platform Manager

Lytx, Inc.

full-time

Posted on:

Location Type: Hybrid

Location: San Diego • California • United States

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Salary

💰 $109,500 - $138,500 per year

About the role

  • Work with leadership to develop and execute a comprehensive plan for the evolution of our CS platforms and processes, including AI application and integration.
  • Define goals of the tool with cross functional partners, establish milestones, align on success criteria and implement process improvements for how the tools are used today and future state.
  • Deliver high-impact, programmatic experiences to internal and external stakeholders, scaling CS operations through automation and AI-powered workflows.
  • Work with leadership to drive and manage customer playbook strategy and execution, ensuring consistency and effectiveness in terms of adoption and usage.
  • Build impactful client touchpoints that consider the customer lifecycle, enhancing their product and service experience; provide success metrics and readouts.
  • Proactively lead change initiatives and project management related to systems adoption.

Requirements

  • Bachelor's Degree and/or 5 years of equivalent experience in managing technology platforms and solutions, with experience in Totango and Salesforce highly preferred.
  • Excellent verbal and written communication skills for collaboration with diverse teams and stakeholders.
  • Ability to influence, lead and motivate cross-functional teams toward common goals.
  • Understand how to align program activities with business objectives and customer outcomes using Customer Relationship Management (CRM) tools such as Totango.
  • Ability to analyze complex issues and find practical solutions expeditiously, leveraging resources independently.
  • Demonstrated experience with project management methodologies and tools.
  • Experience with developing and scaling AI business solutions, vibe coding AI tools and integrations, a plus.
  • Thrive in a dynamic, fast-paced environment and adapt to changing priorities.
Benefits
  • Medical, dental and vision insurance
  • Health Savings Account
  • Flexible Spending Accounts
  • Telehealth
  • 401(k) and 401(k) match
  • Life and AD&D insurance
  • Short-Term and Long-Term Disability
  • FTO or PTO
  • Employee Well-Being program
  • 11 paid holidays plus 1 inclusive holiday per year
  • Volunteer Time Off
  • Employee Referral program
  • Education Reimbursement Program
  • Employee Recognition and Appreciation program
  • Additional perk and voluntary benefit programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementAI applicationAI integrationautomationprogrammatic experiencescustomer playbook strategycomplex issue analysissolution developmentscaling AI business solutionsvibe coding AI tools
Soft Skills
verbal communicationwritten communicationinfluenceleadershipmotivationcollaborationadaptabilityproblem-solvingchange managementstakeholder engagement
Certifications
Bachelor's Degree