Lyrebird Health

Customer Success Manager

Lyrebird Health

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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About the role

  • Own and manage a portfolio of customer accounts, building strong, trusted relationships.
  • Drive customer onboarding, training, and adoption processes to ensure value realisation.
  • Serve as the voice of the customer internally, advocating for their needs and feedback.
  • Monitor account health, usage data, and engagement metrics to identify risks and opportunities.
  • Proactively manage renewals and identify expansion opportunities.
  • Address and resolve customer issues in collaboration with support, product, and technical teams.
  • Deliver regular business reviews and performance insights to customers.
  • Collaborate with sales and marketing to support upsell/cross-sell strategies.
  • Maintain accurate and up-to-date CRM and documentation for customer interactions.
  • Be able to address situations on the fly, as a start up it is imperative that the individual possesses the ability to think outside of the box.

Requirements

  • Customer-obsessed with a genuine desire to help clients succeed.
  • A natural relationship builder with strong emotional intelligence.
  • Organised, detail-oriented, and data-driven.Comfortable presenting to stakeholders at various levels, including senior leadership.
  • Ability to learn core product functionalities and demo with precision.
  • Adaptable and resilient with a positive attitude towards change and feedback.
  • Commercially aware, with a good understanding of customer lifetime value and growth strategies.
  • Hungry to succeed and grow. Many companies state this but we are truly fast paced and we want individuals who are willing to show off their other skillsets which may benefit in creating a role that best suits the company and them.
  • Experience in health-tech or selling into the NHS
  • Exposure to onboarding or post-sale delivery
  • Familiarity with CRMs (HubSpot, Salesforce, etc.)
  • Located near London or a major UK hub (not essential)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer onboardingcustomer trainingdata analysisperformance insightsupsell strategiescross-sell strategiesaccount managementrisk identificationissue resolutionproduct demonstration
Soft Skills
relationship buildingemotional intelligenceorganizational skillsdetail-orienteddata-drivenadaptabilityresiliencepositive attitudecommunication skillsproblem-solving