Lyrebird Health

Customer Success Manager

Lyrebird Health

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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About the role

  • Own and manage a portfolio of customer accounts, building strong, trusted relationships.
  • Drive customer onboarding, training, and adoption processes to ensure value realisation.
  • Serve as the voice of the customer internally, advocating for their needs and feedback.
  • Monitor account health, usage data, and engagement metrics to identify risks and opportunities.
  • Proactively manage renewals and identify expansion opportunities.
  • Address and resolve customer issues in collaboration with support, product, and technical teams.
  • Deliver regular business reviews and performance insights to customers.
  • Collaborate with sales and marketing to support upsell/cross-sell strategies.
  • Maintain accurate and up-to-date CRM and documentation for customer interactions.
  • Be able to address situations on the fly, as a startup it is imperative that the individual possesses the ability to think outside of the box.

Requirements

  • Customer-obsessed with a genuine desire to help clients succeed.
  • A natural relationship builder with strong emotional intelligence.
  • Organised, detail-oriented, and data-driven.
  • Comfortable presenting to stakeholders at various levels, including senior leadership.
  • Ability to learn core product functionalities and demo with precision.
  • Adaptable and resilient with a positive attitude towards change and feedback.
  • Commercially aware, with a good understanding of customer lifetime value and growth strategies.
  • Hungry to succeed and grow.
Benefits
  • Health technology solutions
  • Work with diverse team members
  • Opportunities to drive product adoption and client satisfaction

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
relationship buildingemotional intelligenceorganiseddetail-orienteddata-drivenpresentation skillsadaptabilityresiliencepositive attitudecommercial awareness