The Project / Account Manager owns customer communication, delivery governance, and execution consistency across Lyra Cloud Services (LCS) engagements.
Manage project plans, timelines, risks, and dependencies
Coordinate internal engineers and external stakeholders to ensure smooth delivery
Serve as the initial point of contact for inbound LCS opportunities
Qualify incoming opportunities and coordinate internal handoff to architecture and leadership
Ensure new engagements are properly scoped, documented, and positioned for delivery success
Partner with Finance/Ops to ensure MAP milestones, invoicing, and compliance requirements are met

Requirements

5+ years in technical project management, account management, or customer delivery roles
Experience working with cloud, SaaS, or professional services engagements
Comfortable fielding early-stage customer conversations and qualifying opportunities
Strong written and verbal communication skills with technical and executive audiences
Highly organized, proactive, and execution-oriented
Familiarity with AWS projects or cloud delivery motions preferred

Benefits

Work Model: Remote

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementaccount managementcustomer deliverycloud servicesSaaSrisk managementdelivery governancedocumentationscopingAWS

Soft Skills

communicationorganizationalproactiveexecution-orientedcustomer engagementqualifying opportunitiescoordinationstakeholder managementwritten communicationverbal communication