Responsible for management of sprints/projects in Jira
Collaborate cross-functionally to develop, modify, maintain and monitor tickets across clients
Ensure project deadlines are met by holding leadership and project resources accountable to their commitments.
Organize, facilitate, attend and participate in meetings with internal resource teams and customers
Take notes and distribute to project teams.
Create and track project delivery through dashboards and basic analytics
Leverage templates & dashboards to prepare analytics & deliverables for meetings and distribution.
Provide project updates to team leaders covering progress, risks, and issues
Work with Team Leads and CIO to support advancement of services into wider go-to-market strategies
Actively contribute to evolving the project management methodologies and processes to meet the changing needs of our customers and businesses
Able to do post-mortem and root cause analysis to help teams continuously improve their practices to ensure maximum happiness and efficiency.
Proactively identify and eliminate impediments and facilitate effective teamwork, communication, collaboration and commitment across multiple groups with competing priorities.

Requirements

2+ years of experience with Project Management or in a customer facing role
Ability to manage projects in a technology-based service organization involving customers and internal stakeholders
Ability to communicate clearly and effectively with a strong attention to detail
Passion for customer service, business quality, and cybersecurity
Strong leadership skills; Able to work independently and as part of a team
Excellent verbal and written communication; experience presenting to teams located across different locations and people ranging from individual team members to C-level executives.
Ability to manage multiple concurrent projects and priorities, and contribute to Project Management process improvements
Must have or obtain CompTIA Project+ certification within first year of employment
Aptitude for technical knowledge, including competency with dashboarding, Splunk, Jira and Google Suite - Gmail, Drive, Google Docs
Associates degree, or combination of education and relevant experience
Experience managing client facing cybersecurity or IT related projects
Strong technical background in cybersecurity concepts, tools, and best practices
Experience Using Slack, Zoom or similar communication tools
Interest in obtaining Project Management Certification.

Benefits

Annual bonus 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

project managementanalyticsroot cause analysisdashboardingcybersecurity conceptsproject deliveryproject management methodologiescustomer serviceprocess improvementstechnology-based service management

Soft skills

leadershipcommunicationattention to detailteamworkcollaborationproblem-solvingindependencecustomer focuspresentation skillsadaptability

Certifications

CompTIA Project+Project Management Certification