Billing Operations Associate
Lyra Health
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $61,000 - $84,000 per year
About the role
- Serve as the primary financial contact for caregivers during onboarding into behavioral health services
- Review and explain insurance benefit coverage and Lyra Health’s estimated costs for care in a clear, compassionate manner
- Answer initial financial and insurance-related questions, escalating or redirecting to the family’s insurance plan for detailed inquiries
- Provide transparent payment information and outline available payment options
- Collaborate with the Care Coordination and Clinical teams to ensure a seamless onboarding experience
- Maintain accurate documentation of all caregiver interactions in Lyra Health’s systems
- Uphold HIPAA and privacy compliance standards in all communications
Requirements
- 2+ years of experience in healthcare customer service, patient access, medical billing, or insurance verification (pediatric or behavioral health experience preferred)
- Working knowledge of health insurance terminology, benefit structures, and prior authorization processes
- Experience with Prior Authorization cost-control process
- Strong verbal and written communication skills
- Ability to work independently in a remote environment while managing multiple priorities
- High school diploma or equivalent required; associate’s or bachelor’s degree in healthcare administration, business, or related field preferred
- Full-time resident of the United States
Benefits
- Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
- Lyra for Lyrians; coaching and therapy services
- Equity in the company through discretionary restricted stock units
- Competitive time off with pay policies including vacation, sick days, and company holidays
- Paid parental leave
- 401K retirement benefits
- Monthly tech allowance
- Well-being perks and activities, surprise swag, regular community celebration…and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
medical billinginsurance verificationprior authorizationhealth insurance terminologybenefit structures
Soft Skills
communication skillscompassionindependencetime management
Certifications
high school diplomaassociate's degreebachelor's degree