Lyra Health

Operations Associate II – Provider Core Operations

Lyra Health

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $68,000 - $93,500 per year

About the role

  • Track and triage bugs and technical issues across all systems that providers rely on to deliver care, in partnership with technical teams, provider operations and clinical programs
  • Support new product/program implementations by drafting user guides, communications plans and supporting training efforts, as neededBe a team player, supporting systems changes that improve efficiency for providers and internal teams – strengthening cross-functional collaboration across the organization
  • We are deeply invested in building a diverse operations team to best support our diverse provider team and client populations.

Requirements

  • 2+ years of experience in operations, implementation, customer success or a similar coordination-heavy role. Bonus: Experience working within or alongside engineering, IT or product teams
  • Demonstrated ability to work successfully in a fast-paced and/or startup environment
  • Exceptional communication skills with experience synthesizing and sharing key information with technical and non-technical audiences
  • Detail-oriented with the ability to prioritize and balance competing priorities in a dynamic and constantly evolving work environment
  • Familiarity with CRM, CMS, LMS and/or ticketing systems like Zendesk, Salesforce and Workramp
  • Detail-oriented with a systems mindset - you enjoy connecting dots and fixing what’s broken
Benefits
  • Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
  • Lyra for Lyrians; coaching and therapy services
  • Equity in the company through discretionary restricted stock units
  • Competitive time off with pay policies including vacation, sick days, and company holidays
  • Paid parental leave
  • 401K retirement benefits
  • Monthly tech allowance
  • We like to spread joy throughout the year with well-being perks and activities, surprise swag, free food, regular community celebration…and more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operationsimplementationcustomer successbug trackingtechnical issue triageuser guide draftingtraining support
Soft Skills
communicationcross-functional collaborationdetail-orientedprioritizationadaptability