Lyra Health

Customer Success Manager

Lyra Health

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Salary

💰 $85,000 - $130,000 per year

Job Level

Mid-LevelSenior

About the role

  • About Lyra Health: Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home.
  • About the Role: Lyra Health is looking for a Customer Success Manager who is energized by engaging with customers, building relationships, strategy and overall delivering results.
  • You should be highly organized, detail-oriented, and resourceful. This role will be a great fit for you if you are a doer; you are passionate about making a difference, comfortable with ambiguity, and are naturally collaborative.
  • This role can be carried out from our Burlingame, CA headquarters, hybrid, or fully remote/virtually. Remote candidates must be physically located within the United States.

Requirements

  • 5+ years experience in customer success/ or a related field, ideally in the area of HR / Benefits / Healthcare with employers or other large groups
  • Experience with customers with a headcount of up to 5,000 employees
  • Excellent communication skills-both verbal and written, with an emphasis on quickly gaining trust
  • Ability to innovate and creatively solve problems in a highly collaborative manner
  • Strong project management skills and a demonstrated ability to work successfully on cross-functional teams
  • Ability to prioritize and balance multiple customers
  • Strong relationship building skills; proven experience working with and influencing key decision makers (including executive level) and balancing the needs of internal and external stakeholders
  • Intellectual curiosity and self-awareness to identify knowledge gaps or development areas; ability to apply learnings and adapt to new situations
  • Ability to thrive in a fast environment - take initiative, prioritize, problem solve, and deliver
  • Willingness to travel (20%)