Team Lead, Customer Success
Vidyard
Customer Success Manager
Lyra Health
full-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteSalary
💰 $85,000 - $130,000 per year
Job Level
Mid-LevelSenior
About the role
- About Lyra Health: Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home.
- About the Role: Lyra Health is looking for a Customer Success Manager who is energized by engaging with customers, building relationships, strategy and overall delivering results.
- You should be highly organized, detail-oriented, and resourceful. This role will be a great fit for you if you are a doer; you are passionate about making a difference, comfortable with ambiguity, and are naturally collaborative.
- This role can be carried out from our Burlingame, CA headquarters, hybrid, or fully remote/virtually. Remote candidates must be physically located within the United States.
Requirements
- 5+ years experience in customer success/ or a related field, ideally in the area of HR / Benefits / Healthcare with employers or other large groups
- Experience with customers with a headcount of up to 5,000 employees
- Excellent communication skills-both verbal and written, with an emphasis on quickly gaining trust
- Ability to innovate and creatively solve problems in a highly collaborative manner
- Strong project management skills and a demonstrated ability to work successfully on cross-functional teams
- Ability to prioritize and balance multiple customers
- Strong relationship building skills; proven experience working with and influencing key decision makers (including executive level) and balancing the needs of internal and external stakeholders
- Intellectual curiosity and self-awareness to identify knowledge gaps or development areas; ability to apply learnings and adapt to new situations
- Ability to thrive in a fast environment - take initiative, prioritize, problem solve, and deliver
- Willingness to travel (20%)
