Administration Support Specialist
Guidant Financial
Client Support Specialist, Part Time
Lyra Health
part-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $24 per hour
Job Level
Junior
About the role
- Demonstrate strong time management skills and flexibility in fielding the unexpected throughout the workday
- Conduct needs assessment and educate clients about Lyra’s services and benefit offerings primarily via phone and chat
- Prioritize client safety and wellbeing, with an ability to recognize potential safety concerns and escalate to ensure clients receive an appropriate level of support
- Engage in feedback and frequent self-assessment of strengths and areas for growth
- Work well in a structured team environment
- Demonstrate flexibility with shift changes.
- Excellent communication skills: written and verbal
- Technical: You easily navigate through Customer Relationship Management tools.
Requirements
- Minimum of one year of direct experience in a customer support, customer service, or high-touch service role
- Demonstrate exceptional writing skills and the ability to provide information in a clear and concise manner while conveying a warm and friendly tone
- Experience with Zendesk, Salesforce, and/or Chat tools; otherwise you pride yourself on picking up new tools/systems quickly.
- This role requires flexibility to work evenings, weekends, and holidays as part of our regular coverage schedule.
- You are passionate about improving mental health care and excited by our mission of leveraging technology to scale access to evidence-based therapies.
- You have a proven track record of working across multiple teams in a highly-collaborative manner to support members.
- Prior experience working in healthcare and/or a technology environment preferred.
Benefits
- Lyra for Lyrians; coaching and therapy services
- Equity in the company through discretionary restricted stock units
- Competitive time off with pay policies including vacation, sick days, and company holidays
- Paid parental leave
- 401K retirement benefits
- Monthly tech stipend
- We like to spread joy throughout the year with well-being perks and activities, surprise swag, free food and snack deliveries each month, regular community celebration…and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer supportcustomer serviceneeds assessmentwriting skillscommunication skills
Soft skills
time managementflexibilityteamworkself-assessmentclient safety awareness
