Administration Support Specialist
Guidant Financial
Client Support Specialist
Lyra Health
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $24 per hour
Job Level
Junior
About the role
- Support clients who engage with Lyra seeking high-quality outpatient mental health care primarily via phone and chat
- Conduct needs assessments, answering benefit, product and technical questions
- Support HR Managers and Customer Representatives coordinate support for major events and team support
- Partner cross functionally to triage clients with complex needs to our clinicians
- Be the first point of contact for clients reaching out to Lyra for the first time via phone, chat and email
- Provide extensive training on how to support our members and meet them where they are in their care journey
- Discuss sensitive topics with competency and compassion
- Operate in a high volume full contact center environment focusing on calls and chats
Requirements
- Minimum of one year experience in navigating the mental health system, more specifically: case management, patient advocacy, crisis hotline, peer counseling, or other relevant experience in health care (not required)
- Demonstrate exceptional writing skills and the ability to provide information in a clear and concise manner while conveying a warm and friendly tone
- Experience with Zendesk, Salesforce, and/or Chat tools; otherwise you pride yourself on picking up new tools/systems quickly.
- This role requires flexibility to work evenings, weekends, and holidays as part of our regular coverage schedule.
Benefits
- Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
- Lyra for Lyrians; coaching and therapy services
- Equity in the company through discretionary restricted stock units
- Competitive time off with pay policies including vacation, sick days, and company holidays
- Paid parental leave
- 401K retirement benefits
- Monthly tech allowance
- We like to spread joy throughout the year with well-being perks and activities, surprise swag, free food, regular community celebration…and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
case managementpatient advocacycrisis hotlinepeer counseling
Soft skills
exceptional writing skillsclear communicationwarm tonecompassionflexibility
