Data Center Solution Manager
Acuity
Senior Manager, Customer Contracting and Implementation
Lyra Health
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $119,000 - $183,000 per year
Job Level
Senior
About the role
- Lead the end-to-end client implementation process, ensuring all projects are completed on time, within scope, and on budget.
- Develop, document, and manage client-specific implementation plans, including timelines, milestones, and deliverables.
- Coordinate and collaborate with cross-functional teams (sales, product, support, etc.) to ensure resources are available and aligned for the successful implementation of client solutions.
- Act as the main point of contact for clients during the implementation phase, addressing any concerns and ensuring smooth communication.
- Own ongoing reporting requirements and support relationship development with health plans post-contract.
- Ensure that all operational processes and improvements align with Joint Commission standards, regulatory guidelines, and other industry best practices.
- Work with internal Bend teams to gather reports on health plan referral volume, claims analyses, utilization metrics, and quality outcomes to present to customer leadership.
Requirements
- Bachelor’s degree in Business Administration, Project Management, or related field.
- 10+ years of experience in client implementation, operational process improvement, project management, management consulting, or customer success, with a minimum of 3 years in a leadership role.
- Proven experience managing complex client implementations and cross-functional teams.
- Proven track record of leading successful process improvement initiatives, ideally within healthcare or a regulated environment.
- Experience working with Joint Commission accreditation processes and other regulatory frameworks.
- Proficiency with project management software, CRM systems, and Microsoft Office Suite (Word, Excel, PowerPoint).
- Familiarity with client relationship management tools and data analysis software.
Benefits
- Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
- Lyra for Lyrians; coaching and therapy services
- Equity in the company through discretionary restricted stock units
- Competitive time off with pay policies including vacation, sick days, and company holidays
- Paid parental leave
- 401K retirement benefits
- Monthly tech allowance
- We like to spread joy throughout the year with well-being perks and activities, surprise swag, free food, regular community celebration…and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
client implementationoperational process improvementproject managementdata analysishealth plan referral volume analysisclaims analysisutilization metricsquality outcomes reporting
Soft skills
leadershipcommunicationcollaborationproblem-solvingrelationship development
