Lyons Magnus

Medical Director

• Serve as the company's clinical nutrition expert for dysphagia, texture-modified diets, malnutrition, oral nutritional supplementation, and enteral nutrition support
• Monitor emerging clinical research, nutrition guidelines, and industry trends to ensure company recommendations remain evidence based.
• Develop and maintain clinical positioning for existing and future product portfolios.
• Support regulatory and medical review of nutrition-related claims and educational materials.
• Represent the company at national conferences, advisory boards, customer meetings, and educational events.

Director, Nutrition Science – Clinical Education

Project Manager

• Lead cross-functional projects from initiation through execution and post-launch review, ensuring timelines, deliverables, and objectives are achieved.
• Develop and maintain detailed project plans, timelines, risk assessments, and status updates for key organizational initiatives.
• Coordinate activities across commercial, operations, supply chain, quality, R&D, marketing, and finance teams to ensure alignment and accountability.
• Facilitate project meetings, document action items, and drive follow-up to ensure timely completion of deliverables.
• Identify project risks, resource constraints, and process gaps, proactively developing mitigation plans and escalation recommendations.
• Support prioritization of projects based on business impact, operational readiness, customer requirements, and strategic objectives.
• Monitor project performance through KPIs, milestone tracking, and reporting dashboards, providing clear updates to leadership.
• Collaborate with stakeholders to define project scope, success metrics, and implementation plans.
• Drive continuous improvement initiatives by identifying opportunities to improve processes, communication, and operational efficiency.
• Ensure documentation, version control, and project records are maintained accurately and consistently.
• Maintain alignment with company policies, quality standards, and regulatory requirements where applicable.

Healthcare Project Manager

Digital Marketing

• Assist in building and managing Amazon PPC campaigns including Sponsored Products, Sponsored Brands, and Sponsored Display
• Support the development and execution of paid advertising strategy on Amazon with a focus on ACoS, ROAS, and revenue growth
• Pull and analyze weekly performance data for assigned SKUs (sales, sessions, conversion rate) and share findings with the ecommerce lead
• Assist in developing and refining product listings, A+ content, and brand store assets on Amazon
• Support broader DTC digital marketing initiatives including email campaigns, promotions, and product launches
• Assist with loading copy and images to Amazon and DTC storefronts; QA live pages for accuracy and compliance
• Monitor listing health (suppressed listings, Buy Box status, content errors) and resolve issues with Amazon support and internal teams
• Maintain accurate product metadata including titles, bullets, descriptions, images, UPCs, and GTINs
• Manage product feed updates and GDSN entries; validate distributor and digital catalog data for accuracy
• Coordinate with Creative and QA teams to ensure on-platform assets match approved images and copy
• Monitor Seller Central daily including orders, messages, shipments, stranded inventory, and returns
• Track inventory levels across Amazon and Shopify; flag reorder needs and support restocking coordination with the fulfillment team
• Coordinate with the fulfillment team on routing and inbound prep
• Manage inbound customer inquiries via phone, email, Amazon messages, and chat with a professional, solutions-focused approach
• Handle order management on Shopify and Amazon Seller Central including refunds, replacements, and escalations
• Respond to Amazon A-to-Z claims and customer messages in accordance with platform guidelines
• Build and maintain a customer FAQ and standardized response library for consistent, efficient support
• Surface recurring customer issues and product feedback to inform operational and marketing decisions

Director, Nutrition Science – Clinical Education

Healthcare Project Manager

Digital Marketing Assistant