Customer Service Specialist
LyondellBasell
full-time
Posted on:
Location Type: Office
Location: Shanghai • China
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About the role
- Deliver highest quality service to customers in Asia by handling customer requests in a timely and professional manner
- Responsible and accountable for the resolution of order-to-cash process problems and effective communication to all involved parties
- Participate in Internal and external audits
- Capable to serve strategic and important customers
- Check accuracy of Customer Master Data in the SAP system
- Handle and resolve customer complaints
- Monitor payments and support Finance with the calculation of rebates
- Ensure mutual exchange of information between customers, sales and other internal departments
Requirements
- University / college degree preferred or equivalent experience
- Minimum of 2 years in Customer Service or similar role with customer contact
- IT capabilities (SAP, MS Office)
- English
- One or more other Asian language depending on the customers
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
order-to-cash processcustomer master data accuracypayment monitoringrebate calculation
Soft Skills
customer serviceproblem resolutioneffective communicationtimelinessprofessionalism