Customer Fulfilment Manager
LyondellBasell
full-time
Posted on:
Location Type: Hybrid
Location: Rotterdam • Netherlands
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About the role
- Leading and motivating an European based Customer Fulfilment team of approximately 20 people
- Develop and implement company strategies to deliver superior service to customers
- Handle customer requests in a timely and professional manner
- Develop strong relationships with key stakeholders
- Streamline and standardize Customer Service business processes
Requirements
- University / Bachelor's degree preferably in Economics, Finance or Supply Chain
- Minimum of 15 years in multinational company of which several in a direct customer facing role
- Minimum of 3 years experience in supervisory role
- Experience within the chemical industry is considered a plus
- IT capabilities (SAP, MS Office)
- Fluent in English and preferably another language
Benefits
- environment where we encourage personal and professional growth
- work with specialists on all fields to develop innovative solutions
- extend your national and international network
- competitive salary package
- Global Remote Work Policy allows eligible employees the option to work up to two days a week from home
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicebusiness process standardizationstrategy developmentstakeholder relationship management
Soft Skills
leadershipmotivationcommunicationinterpersonal skills
Certifications
Bachelor's degreeUniversity degree