Lyfegen

Sales

• Develop key customer stakeholder relationships and drive customer satisfaction within assigned territory.
• Build, own and execute sales strategy for assigned territory.
• Identify, qualify and manage leads through the sales pipeline by setting appointments, following up on leads, and tracking progress towards meeting sales goals.
• Develop and implement territory and account plans to build pipeline and deliver on revenue targets.
• Own the end-to-end sales process by working closely with internal stakeholders such as business development, product, marketing, customer success and the leadership team.
• Leverage data, case studies, benchmark reports and key internal assets to nurture, advise, and support customer’s decision process.
• Research and understand the healthcare industry landscape, including market trends, competitive analysis, and customer pain points.
• Deliver compelling and polished sales presentations and demonstrations.
• Provide and report pipeline, forecast, activities, customer needs, and other business opportunities.
• Maintain accurate and up-to-date records of all sales and prospecting activities in the CRM system.

Regional Sales Manager

Customer Success Manager

• You act as the primary point of contact and trusted advisor for our clients in Switzerland to foster long-term partnerships and ensure their success with our solutions.
• You are the expert on Swiss pharmaceutical reimbursement processes and translate this expertise into practical solutions for clients and the Lyfegen team.
• You take ownership of Lyfegen's reimbursement service for Swiss clients, ensuring regulatory compliance, accuracy, and correct operational execution.
• You provide high-quality, clear support, resolve complex questions and issues efficiently, and work closely with internal teams, including Product and Tech, to ensure timely and effective resolution of customer problems and platform optimization.
• You proactively present new features, conduct upselling conversations, and advise clients by identifying and fulfilling additional needs to drive customer satisfaction and business growth.
• You design and deliver interactive onboarding trainings, lead and monitor the successful implementation of our solutions for Swiss clients, and coordinate all related onboarding activities.
• You drive continuous improvement of support documentation, proactively address user concerns, and optimize customer support.
• You represent the Swiss customer perspective in internal global strategy discussions and bring valuable insights into product development and Customer Success initiatives.

Regional Sales Manager

Regional Sales Manager

Customer Success Specialist