LUZA Group

Junior Support Engineer

LUZA Group

contract

Posted on:

Location Type: Office

Location: Lisboa • Portugal

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Job Level

Junior

Tech Stack

ITSMMacOS

About the role

  • Provide on-site IT support, resolving tickets and assisting users.
  • Support video conferencing rooms by setting them up, troubleshooting and performing proactive checks.
  • Perform hands-and-eyes tasks for the network and voice systems (patching, basic testing and coordination with providers).
  • Manage end-user assets throughout their lifecycle (provisioning, returns and stock control).
  • Provide assistance with change activities, security-related tasks and technical support for company events.
  • Perform other necessary activities within the internal environment.

Requirements

  • +2 years of experience in end user IT support, including support.
  • Experience with video conferencing systems (Microsoft Teams Rooms, Zoom Rooms, Logitech, Poly, Cisco).
  • Experience with ITSM tools, asset management, and stock handling.
  • Solid troubleshooting skills for Windows 10/11, macOS, VPN, drivers, and corporate applications.
  • Basic network and voice (L1) knowledge: patching, Wi Fi/LAN testing, PBX/SIP phones.
  • Fluent in Portuguese and English.
Benefits
  • Our company does not sponsor work visas or work permits.
  • All applicants must have the legal right to work in the country where the position is based.
  • Only candidates who meet the required qualifications and match the profile requested by our clients will be contacted.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT supporttroubleshootingWindows 10Windows 11macOSVPNdriversnetwork knowledgevoice systemsasset management
Soft Skills
problem-solvingcommunicationcustomer serviceteam collaborationadaptabilityattention to detailorganizational skillsproactive approachtechnical supportevent support