LUSH

Repair and Maintenance Manager – Retail, Commercial Buildings

LUSH

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $90,000 - $107,000 per year

About the role

  • Managing the North America Retail maintenance function across all shops, including oversight on direction, strategy, supporting workload, feedback, reviews, development, and creating and managing budgets.
  • Effectively managing and developing the Repairs and Maintenance team (2) to ensure they meet the needs of the business and are effective in their work.
  • Project managing maintenance project works in shops across North America.
  • Managing Tenders; FM providers to larger works in shops.
  • Overseeing external management systems, ensuring reactive calls are logged and planned maintenance is booked and organized within service level agreements across shops.
  • Targeting large monetary savings in yearly contracts and reactive vs planned costs.
  • Work closely with Finance on forecasting and budgeting for North America Retail shops.
  • Managing appraisal submission for maintenance CapEx works required / improvements.
  • Supporting the Sustainability team in using our 3rd party remote Energy Management System with monitoring and diagnostics, where applicable.
  • Main point of escalation for any issues with vendors and contractors.
  • Quarterly contractor reviews to assess quality of work, share feedback and review performance.
  • Contractor management; ensuring insurances, policies and standards align with company requirements and ethical standards.
  • Reviewing Risk and Method Statements and supporting permits to work for contractors where required.
  • Collaborating with other teams to source sundries / store design items as needed and in accordance with Lush’s ethical purchasing standards.
  • Supporting larger shops and flagship locations with additional maintenance requirements and support to local teams handling day-to-day maintenance.
  • Visiting shops and buildings across North America to carry out maintenance checks and provide support.
  • Continuously supporting and guiding shops, buildings and and support teams, promoting a culture of accountability and continuous improvement.
  • Supporting core Lush sustainability goals through collaboration with the Earthcare team, including working to reduce energy and water waste, improve efficiency, decarbonize operations and support regenerative and circular materials systems.

Requirements

  • 5-7 years of related experience and/or proven background in repair and maintenance management in-house for a North American retailer.
  • Excellent communication skills with proven leadership and coaching abilities.
  • Written and verbal communication skills to share information across different areas of the business.
  • Proven team leadership experience with specific examples of team development.
  • Outstanding organizational skills to manage deadlines and regular review dates.
  • Proven success with negotiation skills for both internal and external negotiations.
  • Confident decision-making based on experience and knowledge of the business.
  • Proven relationship-building experience with shopping centers, landlords and property managers across North America.
  • Experience setting KPIs and service level agreements for contractors to uphold required service standards.
  • Successful background in budget forecasting, tracking, and management to forecast, track and manage budgets.
  • Self-starter and collaborative team player, able to provide off-hours emergency support as needed.
  • Proactive approach to the needs of employees and legal requirements.
  • Strong problem-solving skills using past retail and or commercial experience, team knowledge and external advisors when required.
  • Based in the US or Canada with the ability to travel across North America regularly.
  • Strong financial acumen, high-level of spreadsheet competency (Google and/or Excel) competency and CapEx planning experience.
Benefits
  • Remote role, with occasional travel required (up to 25%) across North America
  • Health insurance
  • 401(k) matching
  • Paid time off
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
repair managementmaintenance managementbudget forecastingbudget trackingCapEx planningKPI settingservice level agreementsproject managementnegotiation skillsproblem-solving
Soft Skills
communication skillsleadershipcoachingorganizational skillsrelationship buildingdecision-makingteam developmentself-startercollaborationproactive approach