LUSH

Manager

• Managing the North America Retail maintenance function across all shops, including oversight on direction, strategy, supporting workload, feedback, reviews, development, and creating and managing budgets.
• Effectively managing and developing the Repairs and Maintenance team (2) to ensure they meet the needs of the business and are effective in their work.
• Project managing maintenance project works in shops across North America.
• Managing Tenders; FM providers to larger works in shops.
• Overseeing external management systems, ensuring reactive calls are logged and planned maintenance is booked and organized within service level agreements across shops.
• Targeting large monetary savings in yearly contracts and reactive vs planned costs.
• Work closely with Finance on forecasting and budgeting for North America Retail shops.
• Managing appraisal submission for maintenance CapEx works required / improvements.
• Supporting the Sustainability team in using our 3rd party remote Energy Management System with monitoring and diagnostics, where applicable.
• Main point of escalation for any issues with vendors and contractors.
• Quarterly contractor reviews to assess quality of work, share feedback and review performance.
• Contractor management; ensuring insurances, policies and standards align with company requirements and ethical standards.
• Reviewing Risk and Method Statements and supporting permits to work for contractors where required.
• Collaborating with other teams to source sundries / store design items as needed and in accordance with Lush’s ethical purchasing standards.
• Supporting larger shops and flagship locations with additional maintenance requirements and support to local teams handling day-to-day maintenance.
• Visiting shops and buildings across North America to carry out maintenance checks and provide support.
• Continuously supporting and guiding shops, buildings and and support teams, promoting a culture of accountability and continuous improvement.
• Supporting core Lush sustainability goals through collaboration with the Earthcare team, including working to reduce energy and water waste, improve efficiency, decarbonize operations and support regenerative and circular materials systems.

Repair and Maintenance Manager – Retail, Commercial Buildings

Project Manager

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Repair and Maintenance Manager – Retail, Commercial Buildings

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