Lush Fresh Handmade Cosmetics North America

Accountant

• Participate in the general accounting of the Lush network in France, Belgium and Luxembourg
• Supervising auxiliary accounting
• Contributing to bank reconciliation and bank deposits
• Participating in the management of fixed assets
• Supervising monthly closings: closing OD (FNP/CCA/PCA/FAE/social security and tax charges)
• Ensuring the monthly maintenance of accounts and their analysis
• Contributing to the management of franchises
• Participating in inter-company reconciliations
• Participating in the accounting of payroll and stock inventories
• Developing internal procedures
• Participating in the accounting of expense reports and petty cash
• Managing supplier payments
• Verification of deferred income
• Maintenance of the audit file and justification of balance sheet accounts
• Point of contact for internal and external auditors

Senior Accountant

Sales

• Greet customers warmly and create a welcoming store environment.
• Engage with customers to understand their needs, provide personalized recommendations, and offer product demonstrations.
• Deliver exceptional customer service by using in-depth product knowledge and offering tailored samples.
• Assist in hosting in-store events, providing a memorable and inclusive experience for customers.
• Maintain a clean, tidy, and visually appealing shop floor.
• Support the store’s sales targets by promoting products creatively and working as part of a team to exceed goals.
• Manage stock levels efficiently, ensuring shelves are well-stocked and ready for our customers to shop from.
• Actively control store costs, such as product waste, to help meet the shop’s budget.
• Participate in ongoing training and development to enhance product knowledge and customer service skills.
• Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience.
• Work on in-store and external events to leave lasting impressions on customers.

Sales Assistant

Therapist

• Performing Lush Spa Treatments following set routines and standards
• Representing the Lush Spa on the shop floor and across the business
• Looking after clients' experiences, making sure their journey runs smoothly
• Supporting the day-to-day running of the spa
• Booking and upselling treatments using our booking system
• Maintaining high standards in the spa (cleanliness, presentation, hygiene…)
• Being responsible for your own wellbeing using the available tools that are provided
• Keeping product & treatment knowledge up to date
• Supporting stock control

Spa Therapist

• Greet customers warmly and create a welcoming store environment
• Engage with customers to understand needs and offer personalised recommendations
• Perform immersive on-skin product demonstrations and hand out tailored samples
• Host and support in-store and external events to create memorable customer experiences
• Maintain a clean, tidy, and visually appealing shop floor and adapt displays to seasonal trends
• Support store sales targets by promoting products creatively and working as part of a team
• Manage stock levels efficiently and actively control store costs such as product waste
• Participate in ongoing training and development and take ownership of learning
• Collaborate with the team to foster an inclusive, respectful working environment