Support Specialist, English, Dutch

Luscii

full-time

Posted on: 2/16/2026

Location Type: Remote

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💰 €2,500 - €3,200 per month

About the role

Helping patients and care providers via e-mail, phone and chat with questions about how our services works;
Registering and recording calls and notifications in our system;
Noting what information is still missing and passing this on to the right colleagues;
Forward difficult questions or technical problems that cannot be solved to second-line support colleagues;
Think about how our app and way of working can be improved.

Relevant experience in a customer facing position or roles in technical, digital or software-minded organisations.
Empathetic and only satisfied when a user is satisfied and helped.
Proactive and can easily spot opportunities to improve processes.
Enthusiastic about e-health solutions.
Enjoy working both independently and in a team.
Patient with users with less technical experience.
Fluent or native in English and fluent in Dutch & residing in the Netherlands.

Benefits

Remote-first working: Work from anywhere in the NL.
Flexible workplace: Set up your ideal workplace the way you want it.
Work-life balance: We have a 4-day working week at Luscii.
Growth and development: Access to courses, conferences and the space to keep learning.
Team spirit: Close-knit, international team with monthly activities and a culture of fun.
Saving lives: Making a real difference in the lives of others with software that actually matters.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

empatheticproactiveenthusiasticpatientteamworkindependent workcustomer serviceproblem-solvingcommunicationprocess improvement