Lumivero

Implementation Specialist

Lumivero

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $75,000 per year

About the role

  • Lead end-to-end technical onboarding and implementation for new clients, serving as project lead from kickoff through go-live
  • Partner with clients to understand business needs and develop tailored implementation plans aligned to their use cases
  • Analyze business processes, gather and prioritize requirements, and deliver end-user training as defined by Statements of Work
  • Manage implementation project plans, timelines, and cross-functional coordination to ensure high-quality, on-time delivery
  • Collaborate closely with Sales, Product, DevOps, Support, and Community teams throughout the implementation lifecycle
  • Provide intermediate and advanced post-onboarding training on complex product features
  • Identify, troubleshoot, and resolve implementation issues while proactively mitigating risk
  • Conduct quality assurance, testing, and User Acceptance Testing to ensure product readiness and client satisfaction
  • Maintain deep product knowledge, assist with testing new features, and document evolving best practices
  • Serve as the Voice of the Customer by sharing feedback that informs product improvements and roadmap decisions
  • Provide Level II customer support on product usage and best practices
  • Support the sales process as a subject matter expert, including product demonstrations and RFP responses

Requirements

  • Completion of a bachelor’s level qualification and or relevant work experience
  • Expertise in training, demonstrations, and presentations
  • A basic understanding of technical IT issues to enable discussions with internal and external technical specialists to include an understanding of applications and data security
  • Demonstrated experience in defining and optimizing business processes
  • Ability to drive strategic and tactical planning to anticipate business requirements
  • High level organizational ability with excellent written and oral communication skills in reviewing, developing, and implementing procedures and policies
  • Working with the team on continual improvement of the implementation process, and material used as part of that process such as documentation, videos, etc.
  • Strong organization and communication skills, ensuring customer satisfaction while managing expectations
Benefits
  • Annual base salary up to $75,000, depending on qualifications.
  • An annual performance-based bonus to recognize personal excellence.
  • Annual tech stipend to get what you need to do your best work.
  • Flexible, remote first work environment and a diverse, global team.
  • Opportunities for career advancement as Lumivero grows.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business process analysisimplementation project managementuser acceptance testingquality assurancecustomer supporttraining developmentrisk mitigationproduct knowledgedata securitytechnical onboarding
Soft Skills
organizational abilitywritten communicationoral communicationstrategic planningtactical planningcollaborationproblem-solvingcustomer satisfactionfeedback sharingpresentation skills
Certifications
bachelor's degree