Luminate Bank

VP – Training & Development

Luminate Bank

full-time

Posted on:

Location Type: Hybrid

Location: Minneapolis • Minnesota • United States

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Salary

💰 $150,000 per year

Job Level

Lead

About the role

  • Lead enterprise change enablement across Mortgage and the Bank
  • Drive successful adoption of LOS, POS, and core mortgage technology platforms
  • Translate strategic and operational changes into structured, role-based execution
  • Partner with Operations and Technology to support end-to-end implementation of new systems and workflows
  • Translate system and process changes into clear, role-based workflows, training, and job aids
  • Develop and execute structured change plans, including role-based readiness and training plans, communication and rollout strategies, adoption tracking and reinforcement plans
  • Ensure teams are prepared prior to go-live and supported post-launch
  • Drive sustained adoption by reinforcing expected behaviors and workflows
  • Identify adoption gaps and implement targeted solutions to improve utilization and performance
  • Own training and enablement strategy for LOS, POS, and supporting mortgage systems
  • Ensure system functionality is translated into practical, day-to-day execution across all roles
  • Build structured, role-based training aligned to system workflows and operational execution
  • Measure and drive adoption of systems, workflows, and processes
  • Establish and track KPIs tied to adoption and performance.

Requirements

  • Minimum of 5 years of experience in workforce training, employee engagement, or a related role within the mortgage or financial services industry.
  • Strong understanding of mortgage industry processes, terminology, and compliance requirements.
  • Proven ability to lead initiatives that enhance employee experiences and drive organizational goals.
  • 10+ years of experience in training, change management, or operational enablement within financial services
  • 5+ years of leadership experience
  • Deep experience in mortgage operations and mortgage technology (LOS/POS required)
  • Proven experience leading large-scale system implementations and driving adoption
  • Strong understanding of mortgage processes, guidelines, and regulatory environment
  • Ability to translate complex systems and changes into practical execution
  • Experience with LMS platforms and modern learning tools.
Benefits
  • ● Competitive compensation reliant on ability and experience
  • ● Excellent benefits package including health, pre tax HSA, FSA accounts and dental & vision
  • ● Life and AD&D Insurance, as well as additional voluntary benefit possibilities
  • ● 401K with robust company match
  • ● Flexible PTO program
  • ● Earned Sick & Safe Time (ESST)
  • ● The opportunity to work for the Midwest’s fastest growing bank
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
change managementtraining developmentadoption trackingKPI measurementsystem implementationworkflow designemployee engagementmortgage technologymortgage operationsrole-based execution
Soft Skills
leadershipcommunicationorganizational skillsstrategic thinkingproblem-solvingcollaborationadaptabilityanalytical skillsinfluencingcoaching