Luminate

People Operations

• Develop and implement Luminate’s annual People plan across the employee lifecycle
• Advise the Director, COO, Executive and Leadership Teams, and managers on workforce planning, performance, and people risk
• Lead employee relations, complex cases, and investigations
• Own compensation, benefits, payroll execution, market benchmarking, pay equity, and annual compensation planning
• Lead talent acquisition and onboarding, managing external recruiters and monitoring recruitment metrics
• Own performance, development, and succession systems
• Manage global employment and People operations, including compliance, EOR/PEO relationships, leave, policies, records, data privacy, and offboarding
• Maintain People technology, data governance, analytics, engagement surveys, and action planning
• Lead and develop the People team
• Manage external People consultants and service providers
• Coach leaders and managers on recruitment, performance, development, change, team dynamics, and employee relations
• Produce people dashboards, workforce and pay analysis, and leadership recommendations
• Partner with Finance, Legal/Risk, Systems & IT, and Operations on integrated workflows, policies, controls, and communications
• Maintain knowledge of employment requirements, market practice, and emerging People technology across relevant jurisdictions

Senior Manager, People

Research Analyst

• Act as the subject matter expert for Luminate Medical devices, serving as the primary point of contact between sponsor and site staff.
• Manage and maintain essential study documents in compliance with sponsor requirements, study-specific processes, and Luminate SOPs.
• Collaborate with internal and external clinical teams to support all phases of clinical trials, including study start-up, site initiation visits (SIVs), trial execution, and close-out.
• Perform weekly check-ins with clinical sites to track progress, address issues, and provide ongoing support.
• Contribute to departmental projects and initiatives, ensuring timely and high-quality deliverables.
• Proactively identify and escalate training needs, project updates, quality concerns, and timeline risks to the clinical team.

Senior Clinical Research Associate

Implementation Specialist

• Manage the lifecycle of new provider partnerships from initial discussions through to final contract signature.
• Attend, schedule, and co-ordinate the preparation of partner-specific content for meetings with potential provider partners.
• Take detailed notes of provider partner feedback and requirements and of decisions made and actions assigned during meetings.
• Co-ordinate with subject matter experts to ensure alignment on messaging for provider meetings, delivery of responses to partners on time, and to prepare content for meetings with prospects.
• Report key metrics such as prospects in funnel, conversion rate, and prospect sources into senior management.
• Manage and improve our provider partner onboarding process by creating detailed Gantt-chart timelines for provider onboarding, tracking actions such as contract signature, pharmacy procedure alignment, patient screening and IT integration.
• Continuously review and improve our structured process for clinic onboarding, including SME engagements, training, financial analyses and data reviews, and identifying internal champions.
• Manage resources assigned to partner onboarding to ensure actions are completed and highlight resource shortages to management.
• Track action completion and follow up to ensure responsiveness to all provider accounts.
• Create and maintain a data-driven partner conversion process by working with senior leaders to identify key onboarding metrics such as conversion rates by channel, reviewing conversion data to identify aspects of the onboarding funnel where prospects churn, creating live dashboards of prospect interactions for each member of the Growth team, and introducing new systems and tools for identifying and tracking conversions.

Provider Implementation Manager

Account Manager

• Identify and introduce new provider partners for our home infusion program by:
• Attending conferences and events, reading academic literature, and staying up to date with key industry developments to identify potential clinic partners.
• Building relationships with key clinic partners across their medical, pharmacy, nursing and executive leadership functions.
• Completing in-depth research on potential health system and private practice partners, including their challenges, motivations, and volume.
• Identifying suitable internal project champions at target clinics through research and networking.
• Support our executive team in progressing payer customer relationships by:
• Attending conferences and events to network with and share updates with both existing and potential payer customers.
• Completing data analyses or vendor questionnaires to respond to customer requests.
• Tracking the completion of actions by executives/SMEs to ensure responsiveness to select payer accounts.
• Contribute to the rapid growth of the organisation’s patient impact by:
• Translating your the insights you gather from interacting with providers and payers into actionable recommendations for service improvements, pitch/communication improvements, and new product candidates.
• Developing systems and tools for identifying new contacts and improving potential partner conversion rates.

Healthcare Partnerships Associate

Financial Planning and Analysis

• Lead and align Finance, HR, and IT into a cohesive operating model, with direct line management of the teams in all three functions.
• Shape the financial strategy for a changing business model: overheads, fee structures, cost recovery, and the financial case put to prospective funders.
• Sit on the Leadership Team and support the Board: presenting audit findings, and preparing Board materials including the budget.
• Translate organisational strategy into operational priorities and annual plans.
• Ensure support functions enable programme teams to deliver impact globally.
• Drive continuous improvement, simplification, and cross-functional collaboration.
• Serve as a trusted advisor to the COO on organisational effectiveness.
• Lead financial operations, ensuring strong financial management, accurate reporting, effective controls, and alignment with organisational strategy.
• Lead the annual audit processes across our legal entities (currently a US foundation audit, a US LLC audit, a UK Services Limited audit, a UK charity audit, and a Kenyan branch audit), serving as the primary liaison with external auditors and ensuring timely completion of financial statements and filings.
• Manage cash flow and lead the treasury function, including banking relationships, financial systems, and operational processes.
• Ensure strong internal controls, segregation of duties, financial policies, and risk management practices that safeguard organisational resources, owning the controls and policy environment across finance, IT, and people.
• Oversee accounting operations, including month-end and year-end close processes, reconciliations, financial reporting, and compliance with US GAAP.
• Ensure compliance with applicable requirements, tax filings, regulatory obligations, and donor/funder requirements.
• Oversee budgeting, forecasting, and financial planning processes (a strong team member leads FP&A day to day; your role is direction and quality assurance rather than execution).
• Translate complex financial information into actionable insights for non-finance leaders.
• Partner with leadership to continuously improve financial systems, automation, reporting tools, and processes that reduce administrative burden and increase transparency.

Senior Manager, People

Senior Clinical Research Associate

Provider Implementation Manager

Healthcare Partnerships Associate

Director, Finance & Operations