Lumin Digital

Program Manager, Services

Lumin Digital

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $150,000 - $165,000 per year

About the role

  • Drive and coordinate implementation process improvements across the Services organization, ensuring changes are executed, adopted, and reflected in active and future delivery efforts.
  • Work across Lumin departments and partners to identify systemic issues and recurring challenges impacting implementation delivery.
  • Track, manage, and drive follow-through on improvement initiatives identified through project retrospectives, client feedback, surveys, and internal reviews.
  • Apply approved process, tooling, and delivery improvements to in-flight projects to improve consistency, efficiency, and outcomes across the implementation portfolio.
  • Maintain and evolve standard implementation artifacts, including the project template, timelines, milestones, and dependencies, and socialize updates to delivery teams and stakeholders.
  • Support coordination of cross-functional activities related to implementations, including integration readiness, deployment sequencing, and dependency management, without owning day-to-day project delivery.
  • Provide regular updates and visibility to Services leadership and delivery teams on improvement initiatives, systemic issues, and progress against follow-up items.
  • Own the socialization of client implementation survey results and portfolio-level insights with internal stakeholders, ensuring learnings are clearly communicated and understood.
  • Document, track, and drive follow-up on Services- and implementation-related improvement opportunities, ensuring accountability and sustained adoption.
  • Identify patterns and trends across the Lumin implementation portfolios and broader Services delivery efforts, and partner with cross-functional teams to drive corrective actions.
  • Serve as a point of escalation for the Services department process- and delivery-related issues requiring cross-team coordination, ensuring they are surfaced, documented, and routed to the appropriate owners for resolution.
  • Support ad hoc project requests as needed.

Requirements

  • Bachelor’s degree in Business, Information Systems, Computer Science, or a related field (or equivalent experience) required.
  • 3 years of experience in project or program management, ideally in a SaaS, fintech, or enterprise software implementation context.
  • Proven success managing external client implementations with multiple stakeholders and tight timelines.
  • Hands-on experience supporting or coordinating enterprise application deployments and integrations in the financial services or digital banking space.
  • Proficient in project planning tools such as Gantt charts, Kanban boards, or similar (e.g., Jira, Trello, Smartsheet).
  • Comfortable working cross-functionally with product, engineering, customer success, and partner/vendor teams.
  • Experience managing third-party partner integrations, including timeline coordination and issue escalation.
  • Experience driving operational improvements across a delivery or services organization, including translating insights into implemented and adopted changes.
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development
  • Minimal travel requirements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementprogram managemententerprise application deploymentintegration coordinationoperational improvementsprocess improvementclient implementation managementtimeline coordinationissue escalationdata analysis
Soft Skills
cross-functional collaborationcommunicationproblem-solvingstakeholder managementorganizational skillsadaptabilityleadershipaccountabilityattention to detailclient relationship management