Lumin Digital

Product Marketing

• Drive forward and maintain the commercial data model across MAP/CRM (Hubspot) and connected systems (ABM, CPQ, event management, enrichment, BI). Ensure scalability, documentation, and change control.
• Establish and run standards for data ingestion, schema management, transformation logic, release/change management, SLA/monitoring, lineage, and incident management. Drive proactive data quality programs (validations, deduping, audits) and identify data gaps; design new data capture processes or integrations to close the identified gaps.
• Translate business needs into scalable data designs across the go-to-market technology ecosystem. Define integration configuration and specs for current and new tools (e.g., Gifting, event platforms, CPQ, intent/firmographic providers), including field mapping, identity resolution, and error handling.
• Map key objects and processes (engagement → opportunity → order/contract) to ensure downstream reporting and revenue intelligence. Coordinate product‑related data structures (attributes, catalogs, hierarchies) in cross-functional partnership with product, finance, delivery and others.
• Partner closely with analytics stakeholders within and outside the Commercial organization to ensure seamless data flow between systems and drive translation of business questions into semantic layers and durable datasets; enable certified data sources for self-service insights.
• Publish data dictionaries, integration runbooks, governance policies, and training materials; drive adoption and compliance through a structured data enablement program.
• Define guardrails for data retention, consent, and usage in partnership with Security/Legal; ensure controls are reflected in the data model and integrations.

GTM Data Strategist

Business Intelligence Developer

• Design, develop, and maintain core dashboards (campaign performance, pipeline & funnel conversion, forecasting, client expansion) in the enterprise BI tooling.
• Implement and maintain a unified KPI and visualization framework; enforce certified metrics and dashboard design patterns.
• In partnership with data operations stakeholders, validate data across integrated systems; implement checks and documentation to ensure accuracy and consistency.
• Build reusable datasets/semantic models; train stakeholders and promote adoption of self‑service analytics through training, office hours and clear documentation.
• Collaborate with Marketing, Sales, Client Experience and other Go To Market stakeholders to translate business questions into analysis; drive insight narratives and executive readouts.
• Align dashboard logic with canonical definitions; contribute to data dictionary and governance artifacts.
• Run deep-dive analyses (spend optimization, incrementality, pipeline health, renewal/expansion patterns) and support experimentation programs.
• Apply best‑practice visualization and accessibility standards to deliver clear, action‑oriented insights.

Senior BI Analyst

Full-stack Engineer

• Design, develop, document, and modify software systems to meet enterprise application needs.
• Write well-designed, testable, efficient, and maintainable code.
• Collaborate with product management in an agile SCRUM environment, contributing to decision-making and iterative development.
• Troubleshoot, debug, and resolve software issues to ensure system reliability.
• Support production operations, ensuring smooth performance and timely resolution of incidents.
• Contribute to a high-performing development team, fostering collaboration and continuous improvement.
• Perform other duties as assigned.
• Gain a deep understanding of Lumin Digital’s development processes, tools, and team structure. Begin contributing to ongoing development projects.
• Take ownership of specific development tasks, leading design and implementation efforts for key application features.
• Lead the development of major application enhancements, mentor junior developers, and contribute to the continuous improvement of Lumin Digital’s development practices.

Senior Software Engineer

Product Designer

• Own the end-to-end product lifecycle for the overall User Experience, from discovery and definition to delivery, launch, and optimization.
• Collaborate with cross-functional teams, including Engineering, UX, Marketing, and Sales, to define requirements and ensure successful execution.
• Partner with UX Leadership to develop and communicate a compelling UX and Accessibility vision and roadmap that aligns with company objectives, customer needs, and market trends.
• Drive initiatives that improve usability, design consistency, compliance (ADA/WCAG), and overall experience quality.
• Conduct market research, competitive analysis, and user research to identify and validate opportunities for new features and product improvements.
• Write clear user stories, acceptance criteria, and documentation that articulate problems, solutions, and desired outcomes.
• Lead sprint planning, feature kickoffs, and other agile ceremonies, ensuring alignment and managing delivery timelines.
• Track and evaluate product performance using key metrics such as adoption, engagement, satisfaction, and accessibility compliance.
• Serve as the voice of the user, advocating for seamless, inclusive, and impactful experiences across all touchpoints.
• Communicate product strategy, roadmap progress, and outcomes to stakeholders and executive leadership.

Senior UX Product Manager

Solutions Engineer

• Maintain deep product knowledge of technology and security solutions through internal meetings, collaboration with SME’s, and industry engagement.
• Review roadmap items and align sales teams with future capabilities, ensuring consistent and accurate messaging across internal and external communications.
• Serve as the Subject Matter Expert (SME), reviewing documentation, providing guidance, and ensuring accuracy across teams.
• Deliver compelling product demonstrations ranging from high-level overviews to technical deep dives for diverse audiences, including executives.
• Partner with sales and product teams to shape deal strategy, scope opportunities, and support the development of Statements of Work (SOWs).
• Collaborate with SMEs across Lumin to craft accurate responses to client questions and Requests for Proposals (RFPs).
• Maintain and refine technology and security content within the RFP database to reflect current and future product capabilities.
• Support sales, marketing, technical, and channel objectives to drive adoption and success of technology and security solutions.
• Build an in-depth understanding of Lumin’s broader product offerings and capabilities to enhance solution positioning.

Solutions Consultant – Technology, Security

Product Manager

• Be a true leader with responsibility for designing, developing, and launching software alongside talented teams of engineers, project managers and professional services teams
• Craft and communicate a compelling product vision and strategy with stakeholders, including internal teams, clients and prospects
• Own the product life cycle from conception to delivery; including requirements gathering, documentation creation, timelines specification, user experience analysis, quality assurance, product performance and product usage
• Work with a cross-functional teams of designers, engineers, data scientists, trainers and financial institutions to build and bring innovative products to market
• Work with user, platform and third-party data to develop new and exciting features that improve the financial lives of consumers
• Engage with the Lumin Digital community and help to make Lumin Digital a better organization through honest, candid and respectful feedback
• Monitor and measure launched products to continuously improve usability and incorporate observations into the product development process
• Connect with clients, prospects, vendors and others in the Fintech industry at conferences, trade shows and onsite events

Product Manager, Lending

Operations

• Lead end-to-end campaign development and execution, translating strategic ideas into actionable plans through launch, optimization, and retrospective review across multiple outbound channels (e.g., LinkedIn Ads, Display, Email, and Landing Pages).
• Coordinate cross-functional collaboration with Brand, Content, Lifecycle, PR, Product Marketing, and Operations teams to ensure alignment, accountability, and seamless campaign delivery.
• Maintain and manage campaign calendars, defining clear timelines, owners, milestones, and deliverables for all initiatives.
• Oversee campaign optimization, monitoring performance to refine targeting, creative, and messaging, while phasing out low-performing tactics and integrating new content.
• Ensure alignment of all campaign inputs—including audience targeting, positioning, creative assets, and content—to drive brand awareness, engagement, and demand generation.
• Collaborate with platform operators (Demandbase, HubSpot, and WordPress) to ensure accurate targeting, scoring, and technical execution of go-to-market campaigns.
• Implement and manage campaign tracking infrastructure, including UTM tagging, taxonomy, and documentation to support accurate reporting and performance insights.
• Partner with the Analytics team to assess campaign effectiveness through key metrics such as influenced pipeline, engagement, and conversion performance, and lead post-campaign retrospectives.
• Serve as the central campaign operations hub, communicating status updates, enforcing standardized templates and processes, and keeping Sales, Customer Success, and Executive stakeholders informed of key campaign activities.
• Perform other duties as assigned.

Senior Campaign Operations Manager

Program Manager

• Coordinate and oversee execution across multiple agile teams, ensuring delivery aligns with strategic goals, timelines, and quality standards.
• Develop and maintain visibility into program and portfolio-level progress; proactively identify risks, dependencies, and resource constraints.
• Facilitate communication and collaboration across Product Management, Development, Client Success, and Leadership to ensure shared understanding and delivery clarity.
• Partner with Product Leadership to drive prioritization processes, balancing capacity and business needs while supporting corporate planning.
• Define, track, and report key performance indicators to assess delivery health, velocity, and value realization; communicate insights to stakeholders and executives.
• Lead continuous improvement initiatives to enhance product delivery processes, including agile ceremonies, backlog management, and release readiness.
• Develop and maintain program dashboards and tools (e.g., Jira, Confluence) to improve transparency and reporting accuracy.
• Serve as a trusted advisor to product and engineering leadership, ensuring issues are identified early and resolved efficiently.
• Support portfolio-level governance by maintaining accurate documentation of plans, decisions, and program artifacts.
• Perform additional responsibilities as assigned by the Product Leadership Team.

Program Manager – Product

Marketing

• Lead end-to-end management of complex marketing programs spanning brand, content, product, digital, lifecycle, and events.
• Develop and manage integrated marketing plans and timelines in collaboration with campaign, creative, product marketing, and sales teams.
• Work closely with the campaign operations manager to drive cross-functional alignment and ensure program objectives, deliverables, and KPIs are clear and achievable.
• Establish and oversee project management frameworks, tools, and processes for marketing initiatives.
• Serve as the central liaison between marketing teams, campaign operations, and brand / creative teams to ensure clear alignment of goals and deliverables.
• Provide transparent reporting on project milestones, risks, and outcomes.
• Anticipate bottlenecks, identify solutions, and balance competing priorities across teams. Proactively collaborate and problem-solve to remove barriers to success.
• Facilitate effective communication across internal teams and external agency or vendor partners.
• Support annual, quarterly, and critical program marketing planning cycles, ensuring alignment with corporate objectives.
• Manage program budgets and resource allocations to optimize efficiency and impact.
• Coordinate closely with campaign operations to implement and refine program performance tracking and post-campaign analysis.

Senior Manager, Marketing Programs

• Deliver engaging technical product demonstrations, presentations, interactive workshops, and webinars tailored specifically to client needs in partnership with senior team members and account executives.
• Collaborate with sales teams to identify client needs, gather demonstration requirements, and prepare presentation materials or proof-of-concept configurations under guidance.
• Assist with Requests for Proposals (RFPs) by gathering information and drafting responses in accordance with assigned deals.
• Participate in pre-implementation discussions to collect preliminary requirements and document details for Statements of Work (SOWs).
• Maintain a working knowledge of the Lumin platform and continuously build product and industry expertise through training and collaboration.
• Coordinate with Sales, Marketing, and Product teams to ensure alignment of messaging and solution approach.
• Provide feedback from client interactions to help refine product positioning and sales collateral.
• Perform other duties as assigned.

Solutions Architect

• Maintain deep product knowledge of DAO and LOS through product meetings, collaboration with product owners, and industry engagement.
• Review roadmap items and align sales teams with future capabilities, ensuring consistent and accurate messaging across internal and external communications.
• Serve as the Subject Matter Expert (SME), reviewing documentation, providing guidance, and ensuring accuracy across teams.
• Deliver compelling product demonstrations ranging from high-level overviews to technical deep dives for diverse audiences, including executives.
• Partner with sales and product teams to shape deal strategy, scope opportunities, and support the development of Statements of Work (SOWs).
• Collaborate with SME’s across Lumin to craft accurate responses to client questions and Requests for Proposals (RFPs).
• Maintain and refine DAO and LOS content within the RFP database to reflect current and future product capabilities.
• Support sales, marketing, technical, and channel objectives to drive adoption and success of DAO and LOS solutions.
• Build an in-depth understanding of Lumin’s broader product offerings and capabilities to enhance solution positioning.
• Perform other duties as assigned.

Solutions Consultant – DAO, LOS

• Maintain product knowledge of business and commercial banking products through collaboration with product owners and engagement in industry trends and events.
• Evaluate and communicate roadmap developments to ensure sales and client-facing teams are aligned with upcoming capabilities and enhancements.
• Serve as the primary subject matter expert (SME), reviewing and validating documentation for accuracy, clarity, and consistency across teams.
• Deliver compelling product demonstrations, ranging from executive-level overviews to in-depth technical sessions tailored to client needs.
• Partner with cross-functional stakeholders to ensure cohesive, accurate, and strategic messaging in all internal and external communications.
• Support and advise sales, marketing, technical, and channel teams in positioning Lumin Digital’s business and commercial banking solutions effectively.
• Lead contributions to RFPs, maintaining and refining business/commercial banking content to reflect current and emerging capabilities.
• Collaborate with internal SMEs to develop precise, value-driven responses to standard and custom client inquiries.
• Provide strategic input into deal scope and structure by gathering client requirements and coordinating with product and development teams for SOW inclusion.
• Perform other duties as assigned.

Solutions Consultant – Business/Commercial Banking

Manager

• Lead and mentor a team of project manager professionals, providing clear direction, coaching, and support throughout client onboarding engagements.
• Oversee the planning and execution of onboarding projects, ensuring that product delivery aligns with project milestones, scope, and client expectations.
• Develop and refine delivery processes and onboarding playbooks, using Agile frameworks and service delivery metrics to drive predictability and repeatability.
• Collaborate cross-functionally with Sales, Product, Client Experience, and Engineering to manage the transition from prospect to implementation and from onboarding to support.
• Serve as a subject matter expert on Lumin’s onboarding methodology, delivering guidance to internal teams and client stakeholders throughout the implementation lifecycle, and potential clients.
• Manage team capacity, program forecasts, and resource planning, identifying risks and resolving constraints that could impact service delivery.
• Build and maintain strong relationships with clients, engaging through meaningful touchpoints and ensuring their onboarding experience reflects Lumin’s values and standards.
• Continuously evaluate team performance and delivery outcomes, driving improvement initiatives and contributing to the Services organization’s growth.

Manager, Services

Financial Planning and Analysis

• Lead financial planning, budgeting, forecasting, and analytical activities
• Collaborate with executive leadership and cross-functional teams across Product, Sales, Marketing, Services, and Development
• Manage a team of financial professionals
• Create and manage sophisticated financial models including 3-statement projections
• Oversee annual budgeting and monthly forecasting processes
• Develop financial presentations for Board of Directors and investors
• Produce monthly financial performance reports and trend analyses
• Evaluate and recommend reporting and data analysis for transparency
• Execute special projects and ad-hoc financial inquiries
• Drive FP&A system enhancements, process automation, and operational efficiency
• Perform supervisory responsibilities including hiring, onboarding, performance evaluations, promotions, and terminations

Vice President, Financial Planning and Analysis

• Lead and manage a team of Application Support Engineers, ensuring timely and effective issue resolution.
• Document, analyze, and report on client satisfaction and team performance metrics to senior leadership.
• Collaborate closely with the Chief Cloud Officer to ensure proper team staffing, resources, and access to essential tools.
• Proactively engage and communicate with customers, effectively managing issues to prevent escalations.
• Provide expert technical guidance and mentorship to Application Support Engineers for complex issue resolution.
• Direct and oversee resolution efforts for incidents, ensuring swift responses and clear communication.
• Prioritize and delegate tasks strategically to optimize productivity, team efficiency, and customer satisfaction.
• Implement continuous process improvements to streamline operations and enhance support effectiveness.
• Perform additional duties as assigned.

Manager, Application Support

Application Engineer

• Monitor and analyze security alerts and vulnerability reports, prioritizing and validating vulnerabilities for timely remediation.
• Maintain and optimize automated vulnerability scanning systems (SAST/DAST), ensuring comprehensive application security assessments.
• Coordinate and manage third-party penetration tests, bug bounty programs, and vulnerability assessments, responding effectively to findings.
• Collaborate cross-functionally to perform architectural and code reviews, delivering actionable recommendations for enhanced application security.
• Develop and maintain application threat models to inform proactive risk management and security posture improvements.
• Assist internal teams in vulnerability remediation using industry-standard tools (e.g., Veracode, Qualys, Rapid7, Burp).
• Support incident response activities, enabling rapid identification, containment, and resolution of application security incidents.
• Stay current on emerging security threats, vulnerabilities, and industry best practices, translating insights into practical guidance.
• Provide security expertise in risk management, compliance audits, and client communications to enhance the overall security posture.
• Perform other duties as assigned

Application Security Engineer

Security Engineer

• Identify emerging industry threats, observed trends, and industry best practices guidelines to identify gaps and identify, plan, design, and enhance our application security posture in collaboration across Lumin Digital
• Develop, collect, and summarize meaningful measures of application security to evaluate program performance
• Collaborate with other leaders to understand vulnerabilities and to develop mitigation strategies that address current findings and reduce the likelihood of future occurrence of the same classes of issues
• Ensure integration of security tooling into CI/CD pipelines with minimal developer friction
• Review the technical methods and output of the AppSec team to ascertain the quality and fit of activities such as thread modeling, secure design reviews, and architectural risk assessments, and provide constructive and detailed feedback to improve team members’ ability to perform their duties
• Lead improvements in secure coding standards, developer training, and evaluation of assessment tools
• Review client-sponsored application assessments to qualify and prepare responses
• Perform other duties as assigned

Manager, Application Security

• Basic Function
• The Security Operations Center (SOC) team at Lumin Digital is responsible for all phases of the security incident lifecycle, including preparation, identification, containment, eradication, recovery, and reviewing lessons learned.  This team is responsible for these lifecycle activities, both for internal corporate IT systems as well as the digital banking solutions that Lumin Digital develops and hosts to serve millions of consumers across the globe.  This role serves as the leader of this function: overseeing incident response operations, driving improvements in threat detection and response capabilities, and coordinating across technical and business teams to ensure active monitoring, timely escalation, and measurable outcomes.
• Essential Functions and Responsibilities:
• Identify emerging industry threats, observed trends, and industry best practices guidelines to identify gaps and identify, plan, design, and enhance security controls in collaboration with other risk engineering teams
• Develop comprehensive and insightful fact-based reports on SOC metrics, such as MTTD, MTTR, and coverage, and trends, and present them to internal leadership and client security teams on a regular basis
• Produce and deliver job-specific education and training to SOC team members on emerging threats and technologies using structured approaches to threat and risk management
• Review the technical methods and output of the SOC team to ascertain the quality and fit of solutions, and provide constructive and detailed feedback to improve team members’ ability to perform their duties
• Lead formalized security incident response procedures as part of a team, including all phases of the incident handling lifecycle, from preparation through lessons learned
• Collect evidence of SOC activities to satisfy client due diligence requests as well as support internal and external audit activities
• Perform other duties as assigned.
• Supervisory Responsibility:
• Set clear expectations, offer direction, and ensure alignment with organizational goals while fostering a supportive environment that encourages collaboration, accountability, and growth.
• Coach, mentor, and provide training opportunities to build team members’ skills, promote internal growth, and prepare staff for future roles and responsibilities.
• Manage hiring, onboarding, performance evaluations, promotions, compensation, and terminations, ensuring fair and consistent application of policies and procedures.
• Assess team performance regularly, address gaps, and ensure duties are completed efficiently and effectively in alignment with department and organizational objectives.
• Position Specifications
• Education:
• Bachelor's degree in Information Assurance, Information Security, Cybersecurity, or related field is required; or equivalent combination of education and experience in cybersecurity with demonstrated command of key SOC concepts and technologies and proficiencies in threat modeling, detective and preventative controls, digital forensics, incident response, OSINT, network penetration testing, and other relevant technical security risk management domains.
• Certifications relevant to security operations or management of SOC teams, such as the GCIH, GCIA, GSOM, or CISM, are preferred.
• Experience:
• 5 years of hands-on technical experience directly working with detective security controls, including layer 3, 4, and 7 firewalls, log aggregation, endpoint detection and response, and public cloud security posture management required.
• 3 years of experience leading or driving incident response efforts within a Security Operations Center (SOC) or equivalent function required. Experience may include mentoring teammates, coordinating cross-functional responses, or owning end-to-end incident management processes, preferably in financial institutions or fintech environments.
• Experience with large-scale AWS operating environments, Linux, Kubernetes, Git, and scripting languages required.
• Experience analyzing and summarizing security operations information to characterize trends in threats, vulnerabilities, and posture to internal management teams is required.  Applicants are invited to provide an example or excerpt of a report or presentation they solely developed, with any confidential information redacted, in their cover letter that illustrates this experience and skill.
• Knowledge, Skills, & Abilities:
• Excellent teamwork skills, including the ability to lead with command and confidence under pressure and uncertainty
• Excellent data analysis skills, including using tools like Excel and OpenSearch, to customize and report on key metrics specifically useful for the company and relevant to the current threat environment and organizational needs of the company
• Strong written and verbal communication skills, including the ability to develop clear, data-driven reports and presentations using Google Docs, Slides, or R
• Strong presentation delivery skills, including the ability to speak confidently to underlying data and data-driven insights to internal teams, and, as needed, to clients’ technical or management teams
• Ability to read, comprehend, and contextualize technical details contained in vulnerability assessments and penetration testing reports accurately
• Ability to respectfully challenge norms and appropriately question assumptions and approaches to uncover and critically evaluate operational blind spots or procedural weaknesses
• Working knowledge of network security concepts, including TLS termination and introspection, connection fingerprinting, and intrusion detection tools and techniques
• Working knowledge of cloud security concepts, including the AWS shared responsibility model and AWS security services such as GuardDuty, IAM Analyzer, Inspector, Macie, and Security Hub CSPM
• Working knowledge of application security concepts as they relate to detecting anomalous and threatening HTTPS and WebSocket activity, including those covered by the OWASP Top 10 and the Common Weakness Enumeration
• Working knowledge of vulnerability prioritization methods, including through the Common Vulnerability Scoring System (CVSS) and the Exploit Prediction Scoring System (EPSS)
• Working knowledge of detection engineering principles and best practices to effectively articulate and advocate for the needs of the SOC as an internal customer of supporting risk engineering teams
• Calm and serious attitude, technical aptitude, appropriate sense of urgency, and communication skills to effectively coordinate with internal team members to remediate vulnerabilities and reduce security risks
• Must have strong client orientation and demonstrate professional demeanor that earns the trust and respect of individuals inside and outside Lumin Digital
• Ability to prioritize tasks, exercise sound judgment, and maintain confidentiality with sensitive information
• Ability to work remotely while maintaining a high level of productivity and effectiveness, managing a highly performing team with limited or no supervision
• Travel:
• Minimal, generally 12 days or less per year