Lumin Digital

Solutions Engineer

• Lead full-cycle technical implementations of the Lumin Digital banking platform for new clients
• Serve as the primary technical point of contact for client stakeholders
• Implement and configure Lumin Digital’s banking product components according to client specifications
• Performing testing and validations of each product feature, third party integrations, and custom solutions implemented during the life cycle of the project
• Ensure client expectations are satisfied on the committed deliverables
• Manage client environments across staging, pilot and production to support iterative testing and a smooth go-live transition
• Conduct working sessions to help clients understand product functionality and to enable client teams to self-manage their application
• Develop and document custom solutions and integrations leveraging Lumin Digital’s SDK, APIs and available tooling to meet client-specific requirements
• Create and maintain project scope implementation details, data flow documentation, and integration specifications for each implementation
• Partner with Product, Engineering, Services, and Support teams to coordinate deliverables, resolve dependencies, and maintain alignment throughout the implementation lifecycle
• Communicate implementation status, risks, blockers, and milestones clearly to internal stakeholders, project managers, and client team
• Support data conversion and migration efforts associated with Projects
• Support load testing efforts and help fine tune any performance issues
• Proactively identify technical risks, implementation blockers, and timeline threats
• Troubleshoot and resolve technical issues across all phases of implementation
• Identify opportunities to improve implementation methodologies, tooling, templates, and reusable components
• Collaborate cross-functionally with Engineering, Product, Services, and Support teams
• Provide post-launch support and contribute to Tier 2/Tier 3 production support for live clients until the project is handed off to application support
• Continuously evaluate and improve implementation processes, reusable templates, and team best practices
• Contribute to post-implementation retrospectives to capture lessons learned and drive continuous improvement in the delivery process

Senior Software Implementation Engineer

Application Engineer

• Manage and resolve application and infrastructure issues in customer-hosted environments
• Troubleshoot reported issues and collaborate with internal teams
• Triage, prioritize, and resolve customer-reported issues in a timely manner
• Follow established runbooks to efficiently resolve known issues
• Conduct thorough troubleshooting for unfamiliar or complex issues, minimizing downtime
• Collect diagnostic details and relevant logs, escalating advanced or complex issues appropriately
• Provide clear, consistent, and timely updates to customers to ensure transparency and build trust
• Collaborate closely with customers, developers, and site reliability engineers to resolve technical problems
• Participate in a 24x7 on-call rotation, responding swiftly to urgent incidents affecting mission-critical applications

Application Support Engineer

DevOps Engineer

• Monitor cloud infrastructure and application health using observability tools
• Perform Tier 1 incident triage, document findings, and escalate appropriately
• Support/coordinate mobile application release processes.
• Manage SSL/TLS certificate lifecycle activities, including renewals and proactive expiration monitoring.
• Proactively identify patterns in incidents or alerts and implement improvements that reduce operational toil and increase platform stability.
• Collaborate cross-functionally with SRE, Development, Security, Product, and Support.

Cloud Operations Engineer

Manager

• Lead the organization’s response to cybersecurity threats impacting corporate systems and hosted digital banking platforms
• Direct all phases of the incident response lifecycle
• Ensure timely detection, effective containment, and measurable remediation outcomes
• Collaborate with SOC analysts, engineering teams, business leaders, and client stakeholders

Manager, Incident Response

Product Designer

• Contribute to a variety of product areas, supporting senior and lead designers on strategic initiatives
• Take ownership of smaller, scoped design projects from exploration through final execution
• Work closely with Product Managers, Engineers, and Researchers to translate ideas into wireframes, prototypes, and polished designs
• Participate in user research efforts and incorporate insights into your work
• Present your designs and clearly explain your thinking, responding thoughtfully to feedback
• Apply and extend our design system, contributing to consistent, high-quality experiences across the platform
• Perform other duties as assigned.

Learning and Development

• Own and evolve Lumin Digital’s employee talent development domain
• Design, deliver, and oversee high-impact learning and development experiences
• Establish and maintain clear career development frameworks, tools, and learning pathways
• Partner with the VP of Talent and Organizational Development
• Serve as a trusted advisor to leaders on talent development needs
• Facilitate and oversee virtual and onsite workshops, leadership programs, and team offsites
• Coach managers and leaders to strengthen development conversations
• Define success metrics for talent development initiatives

Principal, Talent Development

Account Executive

• The Senior Sales Executive leads strategic business growth for Lumin Digital by identifying, developing, and securing high-value opportunities within the digital banking and fintech markets.
• Develop and maintain executive-level relationships, positioning Lumin Digital as a trusted advisor to key decision-makers and C-suite executives.
• Maintain a robust sales pipeline with a consistent level of 3x quota coverage, accurately tracking and forecasting opportunities.
• Independently manage complex sales cycles, navigating through sophisticated negotiations, custom solution development, and extensive stakeholder alignment.
• Collaborate strategically with Sales Leadership, Solutions Architects, Product, Marketing, and Client Services to develop tailored solutions, ensuring alignment with client objectives and company capabilities.
• Present and clearly articulate Lumin Digital’s value proposition through compelling product demonstrations, strategic presentations, and tailored communications.
• Oversee contract negotiations, ensuring terms meet both client and organizational objectives while maximizing profitability.
• Accurately manage and forecast sales pipeline activities, delivering regular and actionable insights to sales leadership.
• Provide strategic market insights and client feedback to inform product roadmaps, refine marketing messages, and maintain competitive advantage.

Senior Sales Executive

• Drive new revenue growth by identifying, developing, and closing sales opportunities within the digital banking and fintech markets.
• Establish trusted relationships with prospects and clients, deeply understanding their strategic objectives, and positioning Lumin Digital's platform as the optimal solution.
• Collaborate closely with Solutions Architects, Marketing, Product, and Client Services teams to ensure solutions align with market demands.
• Manage the entire sales cycle from prospecting and qualification through proposal, negotiation, and successful closure, ensuring customer satisfaction.
• Maintain a robust sales pipeline with consistent level of 3x quota coverage, accurately tracking and forecasting opportunities.
• Establish and nurture strategic relationships with prospects, clients, and industry organizations.
• Provide actionable market insights, competitor intelligence, and client feedback to internal stakeholders.
• Actively engage with industry trends through conferences and continuous learning.

Sales Executive

• Ensure robust security practices within a highly regulated SaaS environment.
• Collaborate closely with Product and Development teams embedding security throughout the Software Development Life Cycle (SDLC).
• Manage automated vulnerability scanning tools and coordinate penetration tests.
• Advise on secure architecture and support compliance, risk management, and incident response initiatives.
• Monitor and analyze security alerts and vulnerability reports.
• Maintain and optimize automated vulnerability scanning systems (SAST/DAST).
• Own the design, implementation, and evolution of ASPM capabilities.
• Coordinate and manage third-party penetration tests and bug bounty programs.
• Collaborate cross-functionally for architectural and code reviews.
• Develop and maintain application threat models.