Lumicell

Clinical Specialist

• Lead system installation, including hardware setup and cross-department coordination.
• Deliver clinical training to surgeons and hospital staff on system use and workflows.
• Provide first case and early case on-site support to ensure successful adoption.
• Support ongoing cases until site achieves self-sufficiency.
• Conduct in-services and refresher trainings as needed.
• Provide technical troubleshooting and coordinate maintenance/field service activities.
• Document case notes, training records, and field service reports.
• Partner with Medical Affairs to track and assess clinical benefit.
• Monitor inventory and support reordering processes at customer sites.
• Serve as primary point of contact for clinical and technical support at assigned sites.
• Escalate risks and site issues to leadership as needed.
• Support onboarding of new surgeons and staff post-implementation.
• Account maintenance, including the conduct of ongoing site check-ins to support long-term site success and growth.
• Expand the technology to new users at existing accounts and support case growth.
• Support collection of clinical data.
• Support Sales in territory development activities during periods of reduced clinical demand.

Clinical Applications Specialist