Own end-to-end technical troubleshooting and field diagnostics across networking, edge devices, infrastructure, and system integrations.
Identify root causes of system and network issues, drive resolution, and proactively mitigate risks to prevent recurrence.
Maintain reliable, secure, and scalable network and infrastructure environments across cloud and hybrid deployments.
Deploy, configure, and maintain servers, virtual machines, operating systems, storage, and related infrastructure components.
Configure and manage networking components including routers, switches, firewalls, VPNs, load balancing, and WAN connectivity.
Monitor system and network performance, lead incident response, and ensure high availability for real-time video streaming and AI workloads.
Partner cross-functionally with Engineering, QA, and Product to surface defects, validate fixes, and improve overall platform reliability.
Coordinate testing and validation of new hardware and software in production-like, real-world environments.
Develop scripts, tooling, and automation to improve diagnostics, monitoring, and support workflows.
Create and maintain technical documentation, investigation logs, and internal knowledge resources to support scalability and operational excellence.

Requirements

1–3 years of experience in technical support, systems engineering, networking, or IT operations
Foundational understanding of networking concepts and protocols (e.g., TCP/IP, DNS, DHCP, VLANs, NAT, TLS, Ethernet, PoE)
Ability to troubleshoot technical issues with urgency, structure, and sound judgment in live environments
Strong analytical thinking and clear documentation skills
Willingness and aptitude to learn new technologies across networking, infrastructure, and edge systems
Experience supporting IP camera systems, video platforms, or edge-connected devices (Nice to Have)
Familiarity with Linux-based environments (Nice to Have)
Exposure to scripting or automation (Python or similar) (Nice to Have)
Relevant certifications such as CCNA, Network+, or Security+ (Nice to Have)

Benefits

Competitive Pay: Strong base salary
Equity & Upside: Own a piece of what you're building
Tools that Work for You: We arm our team with top-tier tech and modern sales tools—so you can focus on closing, not admin
Remote-First Flexibility: Work from where you're most effective, with teammates around the globe
Product Influence: Your voice matters—sales feedback directly shapes our roadmap
Health & Wellness: Full medical, dental, and vision coverage
Time Off: 15 days PTO, sick time, and paid holidays
Financial Benefits: 401(k) with employer match + meaningful equity
Parental Leave: Paid time off for growing families
Home Office Setup: Stipend + high-performance gear so you’re set up to win

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

networkingtechnical troubleshootingsystem diagnosticscloud deploymentshybrid deploymentsserver configurationvirtual machinesnetwork performance monitoringscriptingautomation

Soft Skills

analytical thinkingclear documentationurgencystructured troubleshootingsound judgmentwillingness to learncross-functional collaboration

Certifications

CCNANetwork+Security+