Lumana

Revenue Operations

• Design, build, and maintain internal tools, automations, and integrations that power GTM workflows
• Own data pipelines across CRM, marketing automation, product usage, and analytics tools
• Improve reliability, performance, and scalability of GTM-critical systems
• Debug and resolve complex issues across APIs, data syncs, and third-party integrations
• Write clean, maintainable code with strong documentation and testing practices
• Partner with RevOps, Sales Ops, Marketing Ops, and Product to translate GTM needs into technical solutions
• Build automation that removes manual work from sales and marketing teams
• Create dashboards, alerts, and data models that support forecasting, attribution, and performance analysis
• Evaluate new tools and platforms from a technical and architectural lens
• Act as the technical owner for GTM systems and integrations
• Influence system design decisions with a long-term scalability mindset
• Balance speed and quality in a fast-moving environment

Revenue Operations Engineer

Product Manager

• Define and own product strategy across assigned domains
• Translate company vision into clear, executable product plans
• Make high-judgment prioritization decisions grounded in customer value, technical feasibility, and business impact
• Own product outcomes once strategic direction is agreed
• Own the full product lifecycle: definition → UX/UI → development → launch → iteration
• Write high-quality PRDs and lead core product rituals
• Partner closely with engineering on feasibility, sequencing, and delivery
• Drive product releases, timelines, and scope trade-offs
• Work deeply with UX/UI to shape intuitive, effective user experiences
• Partner with Sales and Solutions Engineering to validate use cases and customer pain
• Collaborate with Marketing to validate messaging (not own product marketing)
• Engage directly with customers to validate direction and gather feedback

Product Management Leader

Solutions Engineer

• Lead complex, full-stack troubleshooting across the Lumana platform, spanning networking, hardware, software, and electrical components
• Act as a senior technical advisor to enterprise customers, providing best-practice guidance on architecture, deployment, and configuration
• Own high-impact customer issues end-to-end, driving resolution, root-cause analysis, and long-term prevention
• Partner closely with Sales, Engineering, and Product on pre- and post-sales technical engagements and escalations
• Influence product quality by testing new releases, identifying systemic issues, and providing actionable feedback to Engineering
• Communicate complex technical concepts clearly to customers and internal stakeholders, both verbally and in writing
• Author and maintain high-quality technical documentation, knowledge base articles, and internal runbooks
• Help design and implement scalable tools, processes, and workflows that elevate support maturity as the company grows
• Stay ahead of industry trends and emerging technologies within cloud-managed IoT, networking, and security

Support Engineer

• Own end-to-end technical troubleshooting and field diagnostics across networking, edge devices, infrastructure, and system integrations.
• Identify root causes of system and network issues, drive resolution, and proactively mitigate risks to prevent recurrence.
• Maintain reliable, secure, and scalable network and infrastructure environments across cloud and hybrid deployments.
• Deploy, configure, and maintain servers, virtual machines, operating systems, storage, and related infrastructure components.
• Configure and manage networking components including routers, switches, firewalls, VPNs, load balancing, and WAN connectivity.
• Monitor system and network performance, lead incident response, and ensure high availability for real-time video streaming and AI workloads.
• Partner cross-functionally with Engineering, QA, and Product to surface defects, validate fixes, and improve overall platform reliability.
• Coordinate testing and validation of new hardware and software in production-like, real-world environments.
• Develop scripts, tooling, and automation to improve diagnostics, monitoring, and support workflows.
• Create and maintain technical documentation, investigation logs, and internal knowledge resources to support scalability and operational excellence.

Technical Support Engineer

Product Marketing

• Own Positioning & Messaging
• Develop and evolve clear, differentiated positioning and messaging frameworks that articulate Lumana’s value across customer segments, industries, and personas.
• Ensure consistent, credible messaging across all customer-facing touchpoints.
• Lead Product & Feature Launches
• Partner closely with Product and Engineering to plan and execute launches that drive awareness, engagement, and adoption.
• Translate roadmap initiatives into market-ready narratives and launch plans.
• Enable Sales & Channel Partners
• Build high-impact enablement assets including battlecards, one-pagers, pitch decks, competitive insights, and talk tracks.
• Equip sellers to move faster, handle objections confidently, and improve conversion throughout the funnel.
• Shape Content & Storytelling
• Develop customer-facing assets such as website messaging, case studies, videos, blogs, and product narratives that support the full buyer journey.
• Position Lumana as a credible thought leader in AI-driven video intelligence and security.
• Market & Competitive Intelligence
• Conduct ongoing research on competitors, market trends, and customer needs.
• Use insights to inform messaging, positioning, and strategic decisions.
• Drive GTM Alignment
• Collaborate with Marketing, Sales, Product, and Customer Success to ensure tight go-to-market alignment across campaigns, launches, and initiatives.
• Serve as a connective layer that brings clarity and focus to GTM execution.
• Be the Voice of the Customer
• Leverage customer feedback, usage data, and field insights to refine messaging and strengthen product-market fit.
• Advocate for customer needs internally to influence positioning and roadmap priorities.

Head of Product Marketing

• Build, lead, and scale a global team of high-impact Solutions Engineers with a strong culture of accountability, curiosity, and continuous learning
• Define clear career paths, performance metrics, and development plans for SEs at every stage
• Inspire a self-learning culture where engineers proactively share knowledge—written and verbal—across the organization
• Establish onboarding, certification, and enablement programs that accelerate time-to-impact
• Own technical discovery, solution design, demos, and onboarding across enterprise customers
• Translate customer needs into clear, actionable technical requirements for Product and Engineering teams
• Ensure solutions align tightly to customer outcomes, value realization, and long-term success
• Deliver compelling technical narratives tailored to industry-specific use cases and buyer personas
• Partner with Sales, Product, Marketing, and Customer Success to define and execute GTM strategy
• Build repeatable demo frameworks, partner enablement programs, and best-in-class technical assets
• Drive technical strategy aligned to revenue goals, pipeline conversion, and customer satisfaction metrics
• And other duties assigned.

Global Head of Solutions Engineering

Account Executive

• Own the Full Sales Cycle: Drive every stage of the deal from first touch to close—including prospecting, outbounding, consults, demos, proposals, and negotiations.
• Source Your Own Pipeline: Actively hunt and generate net-new business using tools like ZoomInfo, Apollo, and LinkedIn.
• Quota-Crushing Execution: Consistently exceed quarterly targets by developing and closing mid-market deals with urgency and precision.
• Product Mastery: Become an expert on Lumana’s platform and how it outperforms legacy security systems—position it confidently in a competitive market.
• Activity Discipline: Maintain a high-output cadence of calls, emails, InMails, and outbound campaigns to drive top-of-funnel activity and conversions.
• Pipeline Accuracy: Keep your pipeline healthy and forecast clean, consistently building and managing qualified opportunities to hit coverage targets.
• Performance-Driven Cadence: Adhere to weekly KPIs across outreach, demos, pipeline generation, and smart gifting to drive consistent pipeline growth.
• Act as a Trusted Advisor: Guide prospects, customers, and channel partners with confidence and credibility throughout the sales process.
• Collaborate to Win: Work cross-functionally with Marketing, Product, and Solutions Engineering to support GTM initiatives and improve win rates.
• Market Feedback Loop: Share insights from the field to help shape Lumana’s evolving go-to-market and product strategy.
• Territory & Travel: This role covers a defined territory. Travel to customer sites, channel partners, and industry tradeshows is expected.