Customer Support Administrator
Ludicrum
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Process incoming and outgoing payments accurately and efficiently.
- Verify transaction details and ensure accuracy before finalizing payments.
- Monitor and maintain account balances across payment systems.
- Support Customer Support agents by resolving payment-related issues quickly and professionally.
- Collaborate with colleagues to resolve discrepancies and identify process improvements.
- Assist shift leaders and managers with operational tasks as needed.
- Participate in regular meetings and training sessions to enhance team efficiency and develop your expertise.
- Provide support and guidance to junior team members when needed.
Requirements
- Excellent verbal and written communication skills in English.
- A meticulous, precise, and thorough approach to tasks.
- Strong analytical and numeric skills for resolving issues.
- The ability to thrive in a fast-paced digital environment while juggling multiple tasks.
- A collaborative mindset to work effectively with colleagues.
- Familiarity with tools such as Slack and Discord.
- Experience in customer service or similar roles.
Benefits
- Flexible and Remote Working: Work from anywhere, supporting your work-life balance.
- Equipment provided: We’ll set you up with a laptop, headphones, and mouse so you’re ready to work comfortably.
- Career Growth: We’re committed to your development, offering training and advancement opportunities.
- Performance Recognition: Earn raises and career progression opportunities based on a quarterly performance review and a constructive feedback cycle.
- Health and Fitness Benefits : Receive fitness reimbursements from day one, and after one year of employment, gain access to a health budget to support your well-being.
- Self Development Budget : Invest in your growth through online courses and professional learning opportunities.
- Extra Paid Annual Leave: Enjoy 22 days of vacation, with an additional day added for each year of employment, up to a maximum of 26 days.
- Special Birthday Perk : Take your birthday off after a year of employment to celebrate!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
excellent verbal communicationexcellent written communicationmeticulous approachprecise approachthorough approachstrong analytical skillsstrong numeric skillscollaborative mindsetability to thrive in fast-paced environmentability to juggle multiple tasks