Lucidworks

DevOps Engineer

• Build the automation tools that ensure our internal and external customers receive resources quickly and painlessly while making our team’s lives easier
• Work closely with engineering teams to deliver a high quality product to our customers that meets all of their needs
• Aim for at least 99.9% uptime across all of our managed customers
• Work on several major projects including automating parts of our infrastructure, creating new monitors and alerts, creating new tooling for both team consumption and company consumption, etc.
• Take ownership of Lucidworks’ company-wide cloud-first initiative by making the onboarding process for new customers as smooth as possible for them
• All other duties as assigned

Product Specialist

• Develop a deep understanding of the product portfolio, market trends, competitive landscape, and customer needs
• Translate product strategy and roadmap into personas, positioning frameworks, and value propositions tailored to different buyer and user segments
• Partner with product managers to inform roadmap decisions with customer and market insights
• Collaborate with sales and customer-facing teams to ensure consistent and compelling communication of product value
• Create product-related resources such as presentations, customer-facing briefs, solution guides, and sales playbooks
• Standardize processes for how roadmap and strategy updates are captured, documented, and shared
• Deliver training and briefings to internal teams, ensuring alignment on product capabilities, differentiators, and release milestones
• Serve as a subject matter expert to support conversations with prospects, customers, and industry analysts
• Support go-to-market planning for launches by aligning internal readiness materials with product release timelines
• All other duties as assigned

Machine Learning Engineer

• Learn and assist in assessing models and understanding model selection for different use cases
• Support experiments and evaluation for search-specific tasks
• Contribute to integrating pre-trained language and embedding models into search, agentic, and recommendation pipelines
• Support the development of automated model training, assessment, and deployment processes
• Contribute to software and tooling that improves automation and service reliability
• Stay current on AI best practices and share learnings with the team
• Participate in design discussions and contribute fresh perspectives
• Collaborate with software team members in a fast-paced Agile environment
• Grow your skills while working effectively with distributed teams
• All other duties as assigned

Associate Software Engineer, Machine Learning

Product Manager

• Lucidworks is leading digital transformation for some of the world's biggest retailers, financial services firms, manufacturers, and B2B commerce organizations. We believe that the core to a great digital experience starts with search and browse. Our Deep Learning technology captures user behavior and utilizes machine learning to connect people with the products, content, and information they need. Brands including American Airlines, Lenovo, Red Hat, and Cisco Systems rely on Lucidworks' suite of products to power commerce, customer service, and workplace applications that delight customers and empower employees.
• About the Role
• Lucidworks powers the digital commerce experiences of leading global retailers, B2B manufacturers, and financial services firms. We specialize in AI-driven search, browse, and merchandising solutions that help businesses connect customers with the right products, content, and recommendations at scale. Our Commerce Studio empowers merchandisers with intuitive tools to optimize product discovery, personalize experiences, and drive business outcomes. Brands like Crate & Barrel, Lenovo, Red Hat, and Cisco rely on Lucidworks to enhance their digital commerce strategies.
• We are committed to fostering an inclusive and diverse workplace where innovation thrives. Lucidworks is an Equal Opportunity Employer that values diverse backgrounds, experiences, and perspectives.
• This is a fully remote role open to candidates based in the US.

DevOps Engineer

Product Specialist

Associate Software Engineer, Machine Learning

Associate Product Manager, Connectors