Lucent Health

Account Manager

Lucent Health

full-time

Posted on:

Location Type: Office

Location: Nashville • Tennessee • United States

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About the role

  • Provides clients with appropriate resources to address member benefit needs and questions by being the main day to day contact for escalated claims, billing and enrollment questions
  • Focuses on retaining existing business with excellent customer service
  • Assists in identifying opportunity to improve client and member experience
  • Provides administrative and customer service support to the main Employer contact/Plan decision makers
  • Supports Senior Account Executive staff with New Business and Renewal implementation tasks
  • Assists in reporting requests: Weekly, Monthly and Quarterly specialty plan analysis reporting
  • Assists with end of contract Stop Loss review
  • Assists with special projects as necessary (Example: Sales RFP requests)

Requirements

  • Excellent verbal and written communication skill
  • Critical thinking and good judgment to quickly determine and prioritize key issues
  • Must be a team player and be able to work with clients to make all goals, objectives, and time constraints understood
  • Great organizational skills, impeccable attention to detail and the motivation to take projects and processes to the next level
  • Excellent verbal and written communication skill
  • 3+ years’ solid experience in healthcare/health information management industry, preferably including third party and/or commercial payer and/or self-funded service experience
  • Account Management experience required in the healthcare industry
  • Client facing experience with exceptional presentation skills is a must
  • Proficiency in all MS Office applications – Advanced knowledge of Excel desired
  • Bachelor’s degree desirable
Benefits
  • Health insurance
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementhealth information managementreportingdata analysisproject management
Soft Skills
communicationcritical thinkingjudgmentteam playerorganizational skillsattention to detailpresentation skills