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About the role
- Serve as the go-to design resource for LTV.ai's highest-value enterprise accounts, consulting directly with brand teams on email creative strategy, layout, and execution
- Design best-in-class email campaigns using LTV.ai's platform - including promotional sends, lifecycle flows, and AI-generated content - showcasing what great looks like
- Partner closely with clients to understand their brand guidelines, creative goals, and retention objectives, then translate those into compelling email designs that drive results
- Act as a bridge between clients and our product team - surfacing design-related feedback, identifying gaps in the platform's creative capabilities, and helping shape the product roadmap
- Build reusable templates, design systems, and best-practice libraries that scale across our growing customer base
- Educate clients on email design best practices, deliverability considerations, and how to get the most out of LTV.ai's AI-powered design tools
- Increase platform adoption by removing creative bottlenecks - if a brand is stuck on design, you unblock them
- Collaborate with Customer Success and Sales to support onboarding, expansion, and retention by making every brand's emails look and perform better
Requirements
- 3–6+ years of experience designing emails for e-commerce brands, ideally at an agency, or in-house at a major DTC brand
- Strong portfolio of e-commerce email work - promotional campaigns, lifecycle flows, transactional emails - that demonstrates both creative range and conversion-minded design
- Deep understanding of the e-commerce ecosystem, retention channels, and what operators care about when it comes to email performance
- Proficiency in email design tools (Figma etc) with a strong eye for responsive, mobile-first design
- Customer-facing confidence — you're comfortable presenting creative concepts, taking feedback from VP/C-suite stakeholders, and building trusted relationships with brand teams
- An AI-first operator — you instinctively explore how AI can accelerate your design workflow, generate variations, personalize at scale, and push creative boundaries
- Experience working with large-scale DTC or omni-channel brands ($50M–$500M+ GMV) is a strong plus
- Strong ownership mentality with a bias for action — you see a problem, you solve it.
Benefits
- Equity included 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords
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Hard Skills & Tools
email designpromotional campaignslifecycle flowstransactional emailsresponsive designmobile-first designAI-generated contentdesign systemstemplate buildingconversion-minded design
Soft Skills
customer-facing confidencerelationship buildingcreative concept presentationfeedback incorporationownership mentalityproblem-solvingcollaborationcommunicationconsultingeducating clients