LTV.ai

Customer Success Manager

• Own a portfolio of our highest-value clients across DTC and omni-channel e-commerce
• Drive onboarding, implementation, and long-term success with LTV.ai’s platform
• Partner with clients to build efficient, AI-enhanced email strategies that 10x output with minimal operator input
• Analyze performance and optimize for higher engagement, conversions, and Revenue per Send
• Educate clients on best practices, cutting-edge workflows, and what’s working across our customer base
• Gather feedback and act as the internal voice of the customer - informing product, features, and go-to-market strategy
• Deliver proactive support, strategic check-ins, and high-touch communication that reinforces LTV.ai’s value
• Help build scalable systems, playbooks, and tooling for success as we grow the CS org

Enterprise Customer Success Manager – Key Accounts

Engineering Manager

• Serve as a hands-on engineering leader, dedicating ~80% of your time to IC-level contributions (coding, reviewing, debugging)
• Architect and maintain scalable, reliable backend infrastructure capable of supporting rapid growth and real-time AI-powered communications
• Lead and mentor a growing team of engineers, fostering a culture of technical excellence and high ownership
• Drive architectural decisions and technical roadmap in partnership with the founding team
• Design and implement core infrastructure that supports AI-native applications, including multi-agent workflows, model routing, and real-time feedback loops
• Collaborate cross-functionally with product, design, and data to prioritize and deliver high-impact features
• Balance speed with technical rigor in a fast-paced, high-growth environment

Head of Engineering

Full-stack Engineer

• Serve as a hands-on engineering leader, dedicating ~80% of time to IC-level contributions (coding, reviewing, debugging)
• Architect and maintain scalable, reliable backend infrastructure supporting rapid growth and real-time AI-powered communications
• Lead and mentor a growing team of engineers, fostering a culture of technical excellence and high ownership
• Drive architectural decisions and technical roadmap in partnership with the founding team
• Design and implement core infrastructure for AI-native applications, including multi-agent workflows, model routing, and real-time feedback loops
• Collaborate cross-functionally with product, design, and data to prioritize and deliver high-impact features
• Balance speed with technical rigor in a fast-paced, high-growth environment

Founding Engineering Lead

Machine Learning Engineer

• Redefine customer engagement for e-commerce brands by building AI-powered ambassadors for Email and SMS
• Refine AI infrastructure for deeper segmentation, richer customer-level memory, and advanced agentic workflows
• Enhance conversation engine to deliver self-optimizing dialogues that surface actionable feedback
• Expand self-service capabilities so brands of all sizes can access LTV.ai friction-free
• Build and optimize data pipelines capable of processing millions of events daily and supporting multi-LLM orchestration
• Write and review production code, collaborate across engineering and product teams, and ship fast

Enterprise Customer Success Manager – Key Accounts

Head of Engineering

Founding Engineering Lead

Head of Engineering

Senior AI/ML Engineer