LTS

Program Manager

LTS

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $NaN per year

About the role

  • Serve as the primary interface to Government Program Office and the Contracting Officer’s Representative (COR) for all programmatic, operational, and performance matters
  • Maintain effective communication across Government stakeholders, subcontractors, clinical partners, and internal leadership to ensure coordinated program execution
  • Provide strategic leadership and day-to-day management of nationwide contract operations supporting medical services, drug testing, and physical fitness testing programs
  • Lead recurring program review meetings with Government stakeholders, presenting program performance, risks, operational challenges, and continuous improvement initiatives
  • Prepare executive-level briefings and status reports summarizing operational performance, compliance posture, and risk mitigation efforts
  • Ensure all contract deliverables are completed in accordance with the Statement of Work, applicable federal regulations and agency policies
  • Collaborate with Provider Network Operations and subcontractor partners to maintain sufficient testing site availability and operational readiness to meet contract requirements
  • Oversee operational readiness across testing sites, Test Administrators, and Emergency Responders by coordinating with Provider Network Operations and internal program teams to ensure contract requirements are met
  • Monitor nationwide operational performance metrics including scheduling, service throughput, compliance rates, training completion, and issue resolution timelines
  • Maintain and distribute updated operational guidance and training materials when protocol changes are issued by the Government
  • Ensure clinics and testing facilities maintain adequate inventory of specimen collection kits, Custody and Control Forms (CCFs), and shipping materials necessary to support testing operations
  • Ensure Test Administrators are regularly evaluated for procedural accuracy and compliance with medical, safety, and fitness testing protocols
  • Develop and implement corrective action plans to address performance issues and maintain service level agreements (SLAs) and contractual performance standards
  • Develop and submit required monthly program reports, including Test Administrator training status and performance metrics

Requirements

  • Bachelor’s Degree or equivalent related work experience
  • Minimum of three (3) years of experience supervising and managing staff
  • Minimum of two (2) years of experience working in a medical services related program, drug testing, and fitness testing related program
  • Knowledge of federal occupational health program requirements and drug testing regulations
  • Demonstrated experience managing multi-site and geographically dispersed healthcare operations
  • Experience serving as primary interface to a federal client
  • Strong knowledge of quality assurance, compliance monitoring, and performance reporting in government contracts
  • Excellent written, verbal, and executive communication skills
  • If applicable, candidate must be able to successfully pass a federal background check and/or obtain and maintain additional clearances as specified by the contract
Benefits
  • Competitive compensation and comprehensive benefits
  • Opportunity to lead a mission-critical program supporting national security and public health operations
  • A leadership role within a growing federal health portfolio
  • A collaborative, mission-focused culture committed to operational excellence
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
program managementcontract managementperformance metricscompliance monitoringquality assurancecorrective action planstraining developmentrisk mitigationoperational readinessfederal regulations
Soft Skills
strategic leadershipeffective communicationinterpersonal skillsexecutive communicationteam managementproblem-solvingcollaborationorganizational skillspresentation skillsstaff supervision
Certifications
Bachelor’s Degreefederal background check