LSEG (London Stock Exchange Group)

Financial Planning and Analysis

• Seek new business and product sales through new account acquisition
• Build valuable connections within client organizations
• Integrate industry trends to deliver value
• Analyze customer workflows to identify solutions
• Handle administrative tasks with efficiency

Sales Specialist, Investment Management, Wealth Desktop Solutions

• Lead the day to day collections of outstanding invoices from existing creditors
• Monitor and review weekly aging reports for overdue debtors
• Ensure all tasks and comments are entered into Oracle system on time
• Contact clients via email and telephone requesting payment of outstanding invoices
• Resolve internal and external client disputes/queries
• Handle relationships with key internal collaborators in Finance Operations, Sales & Sales Operations
• Perform reconciliations on unallocated or unidentified payments
• Provide support to Group Credit Control Manager and peers
• Complete any other ad hoc requests as required

Intern, Finance Operations

QA Engineer

• Provides quality control tests and analysis of outcomes in a software development life cycle to ensure technology solutions meet or exceed business and customer needs
• Supports a wide range of quality control planning and execution activities in alignment with the organization's standards and strategy
• Gathers testing requirements by evaluating the product requirement (functional / non-functional)
• Develops, executes and maintains test scripts/cases autonomously – manual, automation, performance
• Assigns required tests to Associates
• Ensures test traceability and reporting on testing progress and activities
• Recommends and supports the implementation of improvements to quality control frameworks, processes and best practices
• Builds trusting relationships with team and colleagues
• Communicates clearly with team and keeps clear lines of communication open

Senior Quality Assurance Specialist

• Leads quality control tests and analysis of outcomes in a software development life cycle
• Develops testing programmes throughout the entire technologies’ lifecycles
• Leads a wide range of quality control planning and execution activities
• Gathers testing requirements by evaluating product requirement specifications
• Handles test scripts/cases autonomously
• Owns the ongoing maintenance of customer technologies
• Recommends and supports the implementation of improvements to quality control frameworks
• Builds trusting relationships with team and colleagues
• Communicates clearly with the team to ensure full understanding of tasks

Quality Assurance Specialist

Support Engineer

• Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction.
• Logging and classifying all calls and requests for assistance in the customer relationship management system.
• Filter and escalate enquiries relating to other aspects of the LSEG business and handover to the appropriate department.
• Manage the resolution process for customers relating to data and applications, and technical for LSEG products and services.
• Track enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction.
• Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur.
• Identify and escalate problems affecting a number of customers or influencing the timely resolution of one customer’s enquiry.
• Ensure each customer contact is handled in a manner consistent with the Refinitiv brand and values to maintain customer satisfaction and retention.
• Recognize and escalate recurring problems, inferior processes, or outdated procedures.
• Accept additional projects or areas of responsibility that will improve the team’s performance.
• Proactively contribute to the Frontline Support team and the achievement of its goals.

Client Support Analyst – Quant

Learning and Development

• Provides Data reporting and insights to Operations Academy
• Execute and implement learning initiatives
• Support the learning function from an administration, reporting, process, operational, and logistical perspective
• Engage with multiple learning participants and groups on an ongoing basis
• Follow standards and lead colleagues in aligning to the group’s learning success measures

Learning Consultant, Learning Tools – Practices

• Design, Implement and Operating Effectiveness assurance of internal controls.
• Partner with control owners and First Line of Defense (1LoD) to assess, enhance, and remediate control frameworks and exceptions.
• Collate test results and prepare detailed reports.
• Lead all aspects of controls testing lifecycle in MetricStream, including business requirements for controls testing.
• Ensure ongoing proper usage and support.
• Lead risk events and issues from identification through remediation, including root cause analysis and documentation.
• Coordinate with external auditors and business partners to support audits and resolve findings.
• Drive process improvement and control optimization initiatives across the business.
• Support the quarterly controls attestation and ensure control attributes remain current and accurate.
• Assist User acceptance testing (UAT) within Metric Stream and Oracle.

Senior Associate – Finance Risk and Controls

DevOps Engineer

• Lead and mentor a high-performing, geographically diverse team of DevOps engineers, fostering a culture of collaboration, automation, and continuous improvement.
• Build and oversee the implementation of secure, resilient, and cost-optimized AWS cloud infrastructure using best-in-class DevOps practices and technologies.
• Collaborate with software developers across multiple geographies and cross-functional teams to understand project objectives, gather requirements, and deliver systems and software within agreed upon timelines.
• Oversee the implementation and management of CI/CD pipelines to streamline software development and deployment processes for Java and Python based Microservices-style architectures.
• Drive infrastructure-as-code maturity through Terraform, enforcing modular, reusable, and version-controlled infrastructure patterns.
• Oversee Kubernetes (EKS) infrastructure at scale, ensuring robust workload orchestration, service discovery, and container lifecycle management.
• Lead cloud security posture management by integrating security controls, automated scanning, and continuous compliance into the DevOps lifecycle.
• Drive observability efforts using tools like Datadog (or equivalent) to monitor infrastructure and application performance.
• Introduce and lead chaos engineering practices to proactively identify potential points of failure and improve system resilience.
• Oversee and continuously optimize cloud cost management strategies in line with Cloud FinOps principles.
• Design, lead, and continuously improve disaster recovery strategies and testing frameworks to support high availability and business continuity.
• Collaborate with executive leadership and cross-functional stakeholders to align infrastructure strategy with long-term business objectives.
• Ensure code is up-to-date, maintainable, scalable, and secure.
• Mentor senior DevOps engineers and promote a culture of continuous improvement and cloud operational excellence.
• Stay updated on industry best practices and emerging technologies in DevOps and Cloud.

Lead DevOps Engineer

Accounts Receivable

• Prepare and analyze client service usage reports based on client declarations
• Set up new business contracts in RMB and Oracle systems
• Process new and recurring invoices on a monthly basis with accuracy and timeliness
• Investigate and resolve transaction discrepancies promptly
• Maintain comprehensive accounting backups and records for audit readiness
• Address internal and external client disputes and queries authoritatively
• Build and handle strong relationships with key internal stakeholders, including Finance Operations, Master Data Team, Sales, and Sales Operations
• Support wider finance teams during high-volume periods or complex resolutions to ensure KPI targets and reporting deadlines are met
• Deliver ad hoc reporting and respond to requests from Group or local finance teams as required
• Continuously assess and challenge current processes to identify innovative solutions and drive process improvements.

Executive, Accounts Receivables

Manager

• develop, implement, and maintain comprehensive crisis management plans and procedures
• identify potential risks and vulnerabilities through regular assessments
• coordinate cross-functional crisis response teams during emergencies
• lead communication efforts internally and externally during a crisis
• train staff on crisis protocols and conduct regular drills
• monitor crisis situations and adjust strategies in real-time
• conduct post-crisis evaluations and implement improvements
• ensure compliance with legal and regulatory requirements during crises

Senior Manager, Crisis Management – Business Resilience

Director

• Leading and managing multiple engineering teams across various customer-facing domains
• Setting and evolving technical direction in collaboration with other engineering leaders
• Driving modern software engineering practices (CI/CD, testing, observability, performance monitoring)
• Coaching and developing engineering managers and senior individual contributors to achieve technical and professional excellence
• Partnering with Product and Design teams to define roadmaps, prioritise initiatives, and deliver high-quality customer outcomes
• Overseeing the recruitment, onboarding, and retention of top engineering talent
• Acting as a senior voice in engineering planning, incident response, and operational readiness
• Driving continuous improvement and promoting a learning culture within your teams

Director, Core & Distribution

Sales

• Lead a team of sales specialists in North America
• Identify key regional growth opportunities
• Drive sales team's activities and define focus areas
• Track sales performance and execution of strategy
• Validate Regional Campaigns & Focus areas
• Provide knowledge-based input for internal learning programs
• Prioritize key industry event participation

Sales Manager, Quant Data Solutions

• Structure, negotiate and close deals
• Proactively identify pipeline opportunities, in coordination with Account Managers
• Develop the sales strategy for their proposition within their territory and build close plans in collaboration with Account Team.
• Provide insights and share LSEG thought leadership on their proposition with customers
• Deliver customer demonstrations on their specific propositions

Senior Sales Associate

Product Designer

• Develop simply beautiful customer journeys and UX experiences for our customers
• Craft high-quality user focused, re-usable experiences
• Work collaboratively with the team to craft concepts and deliver responsive design experiences
• Involve the end user in your designs and liaise directly with product owners, technical architects and technology partners
• Drive consistency of UX, while being inspired by our strong Brand architecture
• Deliver conceptual designs, customer journey maps, heuristic analysis and hands on delivery out to customers
• Organise and run customer journey workshops and deliver service maps, customer journeys, design concepts, layouts and screens from the output
• Advocate for customer-centred, context-aware, responsive web design

UX Designer

Customer Success Manager

• Develop and complete the customer success strategy for users across multiple accounts
• Own customer health, adoption metrics, renewals and execution of customer success plans
• Delivering highly engaging customized product demos based on user workflow and their requirements
• Partner with sales leadership to provide insights on customer health with a focus on adoption, expansion opportunities and renewals
• Provide insights to Market Development, Customer Operations and Customer Proposition on customer experience and industry trends to drive the voice of the customer in business strategy
• Proactively engage and build deep relationships with key customer stakeholders to advise engagement strategy and build "advocates"
• Participate in industry events alongside the team to champion networking, brand presence, and stay up to date on industry trends
• Contribute to overall vision and strategy of the Customer Success Management Group
• Develop innovative ways of engaging and contributing to customers’ businesses through LSEG products and services.