LSEG (London Stock Exchange Group)

Director – Customer Change Management

LSEG (London Stock Exchange Group)

full-time

Posted on:

Location Type: Office

Location: London • United Kingdom

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Job Level

Lead

About the role

  • Establish and lead a dedicated Operational Change function within Customer Operations
  • Define and continuously improve the change management framework to support product, data, and lifecycle‐related changes
  • Oversee all BAU product changes, ensuring accuracy, timely delivery, and alignment with business and operational readiness requirements
  • Manage BAU data changes including reference data, entitlement updates, and data configuration adjustments impacting customers
  • Own end‐to‐end communication and governance for product lifecycle events including enhancements, deprecations, migrations, and end‐of‐life notices
  • Collaborate with Product, Engineering, Operations, Customer Support, PSG, and Commercial teams to align on change priorities, risks, and customer impacts
  • Define, implement, and maintain global standards for change governance, impact assessment, risk evaluation, and customer communication

Requirements

  • Bachelor’s degree or equivalent; advanced degree (MBA or related discipline) preferred
  • 10+ years of experience in Operational Change, Product Change Management, Customer Operations, or Service Delivery within global organizations
  • At least 5 years in a senior leadership role managing cross‐functional or geographically distributed teams
  • Strong understanding of product lifecycle management, change governance, and customer‐impact analysis
  • Demonstrated success in building or transforming change management functions
  • Experience working with Product, Technology, Operations, and Customer Support teams on integrated change initiatives
  • Familiarity with CRM systems, ticketing tools, and change management platforms
  • Exceptional communication and stakeholder management skills, with the ability to influence at senior levels.
Benefits
  • Healthcare
  • Retirement planning
  • Paid volunteering days
  • Wellbeing initiatives
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Operational ChangeProduct Change ManagementChange GovernanceCustomer Impact AnalysisProduct Lifecycle ManagementChange Management FrameworkImpact AssessmentRisk EvaluationData ConfigurationEntitlement Updates
Soft Skills
LeadershipCommunicationStakeholder ManagementCollaborationInfluencing
Certifications
Bachelor’s DegreeMBA