LSEG (London Stock Exchange Group)

Senior Customer Learning Manager – FX Trading Workflows

LSEG (London Stock Exchange Group)

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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Job Level

Senior

About the role

  • Drives and delivers product aligned customer learning driving adoption and value creation for FX and Money Market workflow globally
  • Collaborates with Subject Matter Experts to design, update, and coordinate customer facing training content suitable for live classes, videos, and/or documents
  • Becomes the face of the company for learning, often leading advanced level classes and covering market topics
  • Identifies and builds a strategy for customer learning in FX and Money Markets for Sales & Trading community across various LSEG products
  • Shares knowledge and expertise in a timely manner by delivering in-depth and advanced learning and by coaching and mentoring other instructors
  • Builds or enhances relevant learning paths, classroom materials & on demand learning videos
  • Coordinates/Coaches/Supports Associates delivering beginner level classes or CSMs covering non-English classes
  • Delivers advanced webinars and/or partners with internal experts on market topic webinars and drives all aspects from preparation to post session activities
  • Reviews attendance stats, view rates & customer feedback

Requirements

  • Fluency in English with clear pronunciation
  • Expert-level product & workflow expertise and strong industry knowledge, 5+ years markets experience preferred
  • Proven experience in training on LSEG/Refinitiv solutions and customer workflow expertise
  • Undergrad preferred or related, and ACI/CFA designation welcomed
  • Strong presentation skills and knowledge of outcome-based learning
  • Demonstrates leadership qualities
  • Enjoys coaching and elevating performance
  • Proactive, resourceful, attention to detail
  • Strong excel skills preferred as well on-line presentation software’s (i.e., WebEx, Teams)
Benefits
  • Healthcare
  • Retirement planning
  • Paid volunteering days
  • Wellbeing initiatives
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product expertiseworkflow expertisetraining experienceoutcome-based learningadvanced learning deliverycoachingmentoringpresentation skillsExcelonline presentation software
Soft Skills
leadershipproactiveresourcefulattention to detailcommunicationcollaborationcustomer engagementstrategic thinkingknowledge sharingperformance elevation
Certifications
ACICFA